Non Delivery of Product

M

Meghna Ganguly

New member
Seller Name
Anant Tex Exports Pvt. Ltd.
Company Name
Anant Tex Exports. Pvt. Ltd.
Product Name
Beautiful Designer Organza Lehenga Choli Design 1746
Customer Care Number
91 93777 87700
Loss Amount
3595
Ratings
2.00 star(s)
Respected sir/ma'am,

This is to bring to light about a Surat based online and offline shop named Anant Tex Exports. I brought a lehenga, amounting to Rs 3594.40 on 11th Jan 2025. After a few days I tried contacting them over mail and call, but it wasn't reverted back.
Now it has been more than a month and neither I have received the product nor the refund for their inability to ship the product. Need help to atleast get my refund back.
 
Based on your experience with Anant Tex Exports Pvt. Ltd., where you've neither received the purchased lehenga nor a refund, it's essential to determine the current status of the seller's operations to decide the appropriate course of action.

1. Verify the Seller's Operational Status:
  • Visit the Physical Store: If feasible, go to their physical location in Surat to check if the store is operational.
  • Online Presence: Examine their website and social media profiles for recent activity or updates.
  • Contact Attempts: Document all efforts to reach them via calls, emails, or messages.
2. If the Shop is Closed:
  • File a Police Complaint:
    • Gather Evidence: Compile all purchase-related documents, including receipts, transaction records, and communication logs.
    • Visit the Local Police Station: Report the incident, providing all collected evidence. Emphasize the non-delivery and the unresponsive nature of the seller.
    • Obtain an FIR Copy: Ensure you receive a copy of the First Information Report for your records.
3. If the Shop is Open:
  • File a Complaint with the Consumer Forum:
    • Draft a Formal Complaint: Detail the transaction, including dates, amounts, and the issue at hand. Attach all supporting documents.
Additional Recommendations:
  • Legal Assistance: If the process seems daunting, seeking guidance from our legal professional specializing in consumer affairs, we can provide clarity and improve the likelihood of a favorable outcome.
By following these steps, you can address the non-delivery issue effectively and work towards obtaining a refund or the product you purchased.
 
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