sreeramneelakandan
New member
- Dealer Name
- Eureka Forbes Limited
- Company Name
- Eureka Forbes Limited
- Product Name
- FORBES SMARTCLEAN with AUTO BIN TURBO
- Customer Care Number
- 1800-266-2900,
- Loss Amount
- 27999
- Ratings
- Opposite Party Address
- Eurkea Forbes Limited
2nd Floor Salamiya Building
Chakkaraparambu
NH Bye Pass Road, Ernakulam
From
Sreeram Neelakantan
Flat 4E, Pooja Nivedyam Apartments
Near Pallikkavu Temple, Chittoor Road
Vaduthala
M/s Eureka Forbes
2nd Floor Salamiya Building
Chakkaraparambu
NH Bye Pass Road, Ernakulam
Mr. Vishnu
Sales/Marketing Representative
Eureka Forbes, Ernakulam
Ph: 9947287953
Subject: Non delivery of ordered product within the agreed timeline and non-processing of request for cancellation of order and refund of 100% advance amount paid
Dear Sirs,
I, Sreeram Neelakantan, Parakkattu Madom, Muvattupuzha Road, Thodupuzha now residing at flat 4E, Pooja Nivedyam Apartments, Near Pallikkavu Temple, Chittor Road Vaduthala, hereby submit the following details
On 10 July 2026 and 11 July 2026 , I was contacted over phone by Mr. Vishnu claiming to be a sales representative of M/s Eureka Forbes and he was marketing for the robotic cleaner product of Mr. Eureka Forbes. After 3-4 phone conversations I have invited Mr. Vishnu to my home in the above stated address for showing a demo of the product. On 13 July 2026 around 7 PM, Mr. Vishnu along with his assistant visited my home and demonstrated the robotic cleaning equipment of M/S Eureka Forbes. Upon satisfactory demo I discussed my interest in the produce however I sought couple of days time to make final decision. Upon persuasion of Mr. Vishnu, I agreed to pay Rs 2,000 as advance to him so that he can block the product to be available to me quickly if I make a buy decision. The necessary inputs were made by Mr. Vishnu in the ordering system of M/s Eureka Forbes which triggered a link for me to pay the advance amount. However as I was about to make payment in the link, Mr. Vishnu interrupted me and he said he will provide a QR code for making the payment and I have paid the Rs 2,000 advance amount to the QR code provided by Mr. Vishnu (Transaction ID 195324944799 throup BHIM UPI App). This raised some suspicion in my mind however since the order interest was placed through Eureka Forbes platform which was evidenced by the SMS messages I received, I went ahead with making the payment.
On 15 July 2026, I confirmed my interest to place the order for “FORBES SMARTCLEAN with AUTO BIN TURBO” and paid 100% of amount in advance . This was confirmed by M/S Eureka Forbes through their Tax invoice no. I27290123143 dated 15 Jul 2026 for an amount of 25,999. I have paid the invoice amount from my bank account with HDFC Bank, Pachalam Branch (Current Account No.50200063269130 with transaction ref No. 619607758836) . While making order Mr. Vishnu confirmed to me that the item will be delivered within 7-10 days. However as of today even after 10 days the item was not delivered. To my astonishment, when I checked the Eureka Forbes app to track my order, it is showing an expected delivery date of 19 July 2026 and further the current status says that the item is getting ready for packaging (Refer file No. 7). This means that the item has not even left the factory as of date. Therefore I feel cheated by M/s Eureka Forbes for not honouring the commitment to deliver the item within the agreed timeline despite paying 100% of product cost in advance and Rs. 2,000 advance paid to Mr. Vishnu totalling to Rs 27,999, I decided to cancel my order. However again to my astonishment there is no option in Eureka Forbes App for me to cancel my order and raise refund request. As per the details in the app, I contacted their customer care number given (1800-266-2900, 8554380112. I have spoken to atleast 5-6 people in Eureka Forbes customer care number for cancelling my order and processing of refund, however no one was responsive to my request.
Therefore I feel I am left with no option other than raising formal complaint to the consumer forum/court.
Kindly requesting your goodself to go through my above prayer and take necessary appropriate action to facilitate my order cancellation and processing of refund.
Sreeram Neelakantan
Flat 4E, Pooja Nivedyam Apartments
Near Pallikkavu Temple, Chittoor Road
Vaduthala
M/s Eureka Forbes
2nd Floor Salamiya Building
Chakkaraparambu
NH Bye Pass Road, Ernakulam
Mr. Vishnu
Sales/Marketing Representative
Eureka Forbes, Ernakulam
Ph: 9947287953
Subject: Non delivery of ordered product within the agreed timeline and non-processing of request for cancellation of order and refund of 100% advance amount paid
Dear Sirs,
I, Sreeram Neelakantan, Parakkattu Madom, Muvattupuzha Road, Thodupuzha now residing at flat 4E, Pooja Nivedyam Apartments, Near Pallikkavu Temple, Chittor Road Vaduthala, hereby submit the following details
On 10 July 2026 and 11 July 2026 , I was contacted over phone by Mr. Vishnu claiming to be a sales representative of M/s Eureka Forbes and he was marketing for the robotic cleaner product of Mr. Eureka Forbes. After 3-4 phone conversations I have invited Mr. Vishnu to my home in the above stated address for showing a demo of the product. On 13 July 2026 around 7 PM, Mr. Vishnu along with his assistant visited my home and demonstrated the robotic cleaning equipment of M/S Eureka Forbes. Upon satisfactory demo I discussed my interest in the produce however I sought couple of days time to make final decision. Upon persuasion of Mr. Vishnu, I agreed to pay Rs 2,000 as advance to him so that he can block the product to be available to me quickly if I make a buy decision. The necessary inputs were made by Mr. Vishnu in the ordering system of M/s Eureka Forbes which triggered a link for me to pay the advance amount. However as I was about to make payment in the link, Mr. Vishnu interrupted me and he said he will provide a QR code for making the payment and I have paid the Rs 2,000 advance amount to the QR code provided by Mr. Vishnu (Transaction ID 195324944799 throup BHIM UPI App). This raised some suspicion in my mind however since the order interest was placed through Eureka Forbes platform which was evidenced by the SMS messages I received, I went ahead with making the payment.
On 15 July 2026, I confirmed my interest to place the order for “FORBES SMARTCLEAN with AUTO BIN TURBO” and paid 100% of amount in advance . This was confirmed by M/S Eureka Forbes through their Tax invoice no. I27290123143 dated 15 Jul 2026 for an amount of 25,999. I have paid the invoice amount from my bank account with HDFC Bank, Pachalam Branch (Current Account No.50200063269130 with transaction ref No. 619607758836) . While making order Mr. Vishnu confirmed to me that the item will be delivered within 7-10 days. However as of today even after 10 days the item was not delivered. To my astonishment, when I checked the Eureka Forbes app to track my order, it is showing an expected delivery date of 19 July 2026 and further the current status says that the item is getting ready for packaging (Refer file No. 7). This means that the item has not even left the factory as of date. Therefore I feel cheated by M/s Eureka Forbes for not honouring the commitment to deliver the item within the agreed timeline despite paying 100% of product cost in advance and Rs. 2,000 advance paid to Mr. Vishnu totalling to Rs 27,999, I decided to cancel my order. However again to my astonishment there is no option in Eureka Forbes App for me to cancel my order and raise refund request. As per the details in the app, I contacted their customer care number given (1800-266-2900, 8554380112. I have spoken to atleast 5-6 people in Eureka Forbes customer care number for cancelling my order and processing of refund, however no one was responsive to my request.
Therefore I feel I am left with no option other than raising formal complaint to the consumer forum/court.
Kindly requesting your goodself to go through my above prayer and take necessary appropriate action to facilitate my order cancellation and processing of refund.