Non-Delivery of Essential Medicines Even After 16 Days – The Professional Couriers – Consignment No. HRD66507210

[sonuarahan]

Dealer Name

professional courier uday nagar bangalore

Company Name

professional courier

Loss Amount

1000

Ratings

1.00 star(s)

I am filing this formal consumer complaint against The Professional Couriers for the unreasonable delay and failure to deliver my shipment containing essential medicines.

I booked this shipment on 16 October 2026, and today, 1 November 2026, it has still not been delivered, even after 16 days.

The shipment was booked for Begusarai, Bihar, addressed to the recipient, Vijay Kumar Mandal. The parcel contains medicines, making this delay extremely concerning because medicines are essential items that need to be delivered on time.

I have already contacted The Professional Couriers through email on 29 October 2026, requesting an investigation, the current shipment location, and an expected delivery date. However, despite raising this concern, the issue remains unresolved and I have not received a satisfactory resolution.

Shipment Details:

• Courier Company: The Professional Couriers
• Consignment Number: HRD66507210
• Booking Date: 16 October 2026
• Date of Complaint: 1 November 2026
• Total Delay: 16 Days
• Destination: Begusarai, Bihar
• Recipient: Vijay Kumar Mandal
• Shipment Contents: Essential Medicines
• Issue: Shipment not delivered despite 16 days.

Resolution Expected:

1. Immediately investigate the shipment and disclose its exact current location.
2. Arrange urgent delivery of the medicines without any further delay.
3. Provide a written explanation for the 16-day delay and failure to deliver.
4. If the shipment is lost, misplaced, or cannot be delivered, provide appropriate compensation and reimbursement in accordance with applicable consumer protection laws.
5. Take appropriate action to ensure that other customers do not face similar issues.

The delay is causing significant inconvenience and concern because the shipment contains essential medicines. Despite my repeated attempts to get assistance, the courier company has failed to resolve this matter.

I request the National Consumer Helpline to intervene and take up this matter with The Professional Couriers to ensure an immediate resolution.

I am attaching the booking receipt, shipment details, tracking information, and previous email communication as supporting evidence.