aryan555
New member
- Company Name
- Delhivery
- Customer Care Number
- +918069856101
- Loss Amount
- 10000
- Ratings
- Opposite Party Address
- Plot No. 5, Sector 44, Gurugram, Haryana – 122002
Complaint Against Delhivery – Non-Delivery of Second Box
I am filing this complaint against Delhivery Ltd. regarding the non-delivery/loss of one box from my shipment.
The shipment was supposed to contain two boxes, but Delhivery delivered only one box. The second box, which contains costly items having an approximate value of ₹10,000, has still not been delivered.
The relevant AWB/Shipment Number is: 2827793990266.
At the time of delivery, only one box was received even though the shipment consisted of two boxes. I immediately raised/communicated the issue with the Delhivery delivery partner/customer support. I was informed by the delivery partner that the second box would also be delivered within approximately 10 days. Relying on this assurance, I waited for the stated period.
However, even after the promised 10-day period, the second box has not been delivered. I have not received the missing box or a satisfactory resolution regarding its current location. The delay has caused significant inconvenience and concern because the missing box contains items worth approximately ₹10,000.
The shipment was entrusted to Delhivery for safe and complete delivery, and delivering only one of the two boxes without subsequently delivering the remaining box amounts to a serious failure in the delivery service. The company has also failed to provide me with a satisfactory resolution despite the assurance that the remaining box would be delivered within 10 days.
Details of the grievance
- Courier/Logistics Company: Delhivery Ltd.
- AWB/Shipment Number: 2827793990266
- Total Boxes: 2
- Boxes Received: 1
- Box Not Received: 1
- Approximate Value of Missing Contents: ₹10,000
- Issue: Non-delivery/misplacement of second box
- Assurance Given: Second box would be delivered within 10 days
- Current Status: Second box still not delivered despite the promised period
Relief Requested
I request the National Consumer Helpline to take up this matter with Delhivery and direct the company to:
1. Immediately trace and deliver the missing second box to me.
2. Provide a clear written explanation regarding the whereabouts/status of the missing box.
3. If the box has been lost or cannot be delivered, compensate me for the actual value of the contents, approximately ₹10,000, subject to supporting documents/proof of value.
4. Provide appropriate compensation for the inconvenience, delay, and mental harassment caused by the failure to deliver the complete shipment.
5. Take appropriate action against the responsible service provider/agency so that such incidents are not repeated.
I am ready to provide the AWB details, shipment records, delivery details, photographs/videos of the box received, invoices/bills or other proof of the value of the missing items, and communications with Delhivery as supporting evidence.
I request that this complaint be treated seriously and that Delhivery be directed to provide a time-bound resolution for the missing shipment.
I expect either immediate delivery of the missing box or appropriate monetary compensation for the lost contents if Delhivery is unable to locate and deliver it.
I am filing this complaint against Delhivery Ltd. regarding the non-delivery/loss of one box from my shipment.
The shipment was supposed to contain two boxes, but Delhivery delivered only one box. The second box, which contains costly items having an approximate value of ₹10,000, has still not been delivered.
The relevant AWB/Shipment Number is: 2827793990266.
At the time of delivery, only one box was received even though the shipment consisted of two boxes. I immediately raised/communicated the issue with the Delhivery delivery partner/customer support. I was informed by the delivery partner that the second box would also be delivered within approximately 10 days. Relying on this assurance, I waited for the stated period.
However, even after the promised 10-day period, the second box has not been delivered. I have not received the missing box or a satisfactory resolution regarding its current location. The delay has caused significant inconvenience and concern because the missing box contains items worth approximately ₹10,000.
The shipment was entrusted to Delhivery for safe and complete delivery, and delivering only one of the two boxes without subsequently delivering the remaining box amounts to a serious failure in the delivery service. The company has also failed to provide me with a satisfactory resolution despite the assurance that the remaining box would be delivered within 10 days.
Details of the grievance
- Courier/Logistics Company: Delhivery Ltd.
- AWB/Shipment Number: 2827793990266
- Total Boxes: 2
- Boxes Received: 1
- Box Not Received: 1
- Approximate Value of Missing Contents: ₹10,000
- Issue: Non-delivery/misplacement of second box
- Assurance Given: Second box would be delivered within 10 days
- Current Status: Second box still not delivered despite the promised period
Relief Requested
I request the National Consumer Helpline to take up this matter with Delhivery and direct the company to:
1. Immediately trace and deliver the missing second box to me.
2. Provide a clear written explanation regarding the whereabouts/status of the missing box.
3. If the box has been lost or cannot be delivered, compensate me for the actual value of the contents, approximately ₹10,000, subject to supporting documents/proof of value.
4. Provide appropriate compensation for the inconvenience, delay, and mental harassment caused by the failure to deliver the complete shipment.
5. Take appropriate action against the responsible service provider/agency so that such incidents are not repeated.
I am ready to provide the AWB details, shipment records, delivery details, photographs/videos of the box received, invoices/bills or other proof of the value of the missing items, and communications with Delhivery as supporting evidence.
I request that this complaint be treated seriously and that Delhivery be directed to provide a time-bound resolution for the missing shipment.
I expect either immediate delivery of the missing box or appropriate monetary compensation for the lost contents if Delhivery is unable to locate and deliver it.
