Rajendrapandian
New member
- Dealer Name
- DTDC
- Company Name
- DTDC
- Customer Care Number
- 9606 911 811
- Loss Amount
- 7000
- Ratings
- Opposite Party Address
- DTDC
Respected Sir/Madam,
I am writing to formally lodge a complaint against DTDC Courier Services regarding a parcel that was marked as delivered but was never received by us.
On 27th Sep, I sent parcel to my sister , which was to be delivered by 30th Sep through DTDC Courier.
However, despite the tracking status showing "delivered," They never received the parcel.
On 30th Sep, we contacted DTDC customer service and lodged a complaint. We were told the issue would be resolved in 24-48 hours, but there has been no action or follow-up from their side.
DTDC's customer service has been extremely negligent, offering no updates, no resolution, and showing complete disregard for the inconvenience caused.
I have spent considerable time and effort trying to get a resolution, which has been mentally exhausting and emotionally distressing.
I request the Consumer Forum to take strict action against DTDC for:
Misleading delivery status.
Irresponsible handling of customer complaints.
Lack of accountability and customer communication.
I am also seeking compensation for the undelivered item and the mental stress caused by this ordeal.
Looking forward to your immediate intervention in the matter.
I am writing to formally lodge a complaint against DTDC Courier Services regarding a parcel that was marked as delivered but was never received by us.
On 27th Sep, I sent parcel to my sister , which was to be delivered by 30th Sep through DTDC Courier.
However, despite the tracking status showing "delivered," They never received the parcel.
On 30th Sep, we contacted DTDC customer service and lodged a complaint. We were told the issue would be resolved in 24-48 hours, but there has been no action or follow-up from their side.
DTDC's customer service has been extremely negligent, offering no updates, no resolution, and showing complete disregard for the inconvenience caused.
I have spent considerable time and effort trying to get a resolution, which has been mentally exhausting and emotionally distressing.
I request the Consumer Forum to take strict action against DTDC for:
Misleading delivery status.
Irresponsible handling of customer complaints.
Lack of accountability and customer communication.
I am also seeking compensation for the undelivered item and the mental stress caused by this ordeal.
Looking forward to your immediate intervention in the matter.