sapna_shah_2802
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Subject: Will Jio Resolve My Connection or Not? – Down Since 17 Oct – SR00003KQJ5R / NR0001THHCP – Written Answer Required in 24 Hours
Dear Appellate Authority and Jio Grievance Team,
Registered JioFixedVoice Number: +91 2035405962
Service Requests: SR00003JRLKZ, SR00003KNJ4L, SR00003KQJ5R
Misconduct Complaint: NR0001THHCP
NCH Docket Number: [NCH docket no.]
My internet has not worked properly since 17 October 2026. After 12 days, multiple service requests, engineer visits and a router replacement, the connection still drops every two minutes. Despite my misconduct complaint, the same engineer, Mr. Sachin Bhagat, has again been assigned to my address.
I have attached the recording of my call with Jio customer care on [date, time]. In this call, [one line on what the agent said, e.g. "the agent again asked me to wait 24 hours and could not confirm a resolution date or any action on my complaint"].
I now need a clear written answer to one question: will Jio permanently resolve my connection, or not?
Please reply within 24 hours with one of the following:
A. Jio will resolve it: Confirm the date and time by which my connection will be stable, the name and number of the engineer (not Mr. Sachin Bhagat), and the case reference number.
In either case, please share the action taken on complaint NR0001THHCP.
If I receive no written reply within 24 hours, I will treat it as Jio being unable to resolve the issue and will proceed with my NCH complaint and the District Consumer Commission, relying on this email trail and the attached recording.
Regards,
Sapna Shah
Registered JioFixedVoice Number: +91 2035405962
Alternate: 9175928283 / 9890218283
Dear Appellate Authority and Jio Grievance Team,
Registered JioFixedVoice Number: +91 2035405962
Service Requests: SR00003JRLKZ, SR00003KNJ4L, SR00003KQJ5R
Misconduct Complaint: NR0001THHCP
NCH Docket Number: [NCH docket no.]
My internet has not worked properly since 17 October 2026. After 12 days, multiple service requests, engineer visits and a router replacement, the connection still drops every two minutes. Despite my misconduct complaint, the same engineer, Mr. Sachin Bhagat, has again been assigned to my address.
I have attached the recording of my call with Jio customer care on [date, time]. In this call, [one line on what the agent said, e.g. "the agent again asked me to wait 24 hours and could not confirm a resolution date or any action on my complaint"].
I now need a clear written answer to one question: will Jio permanently resolve my connection, or not?
Please reply within 24 hours with one of the following:
A. Jio will resolve it: Confirm the date and time by which my connection will be stable, the name and number of the engineer (not Mr. Sachin Bhagat), and the case reference number.
In either case, please share the action taken on complaint NR0001THHCP.
If I receive no written reply within 24 hours, I will treat it as Jio being unable to resolve the issue and will proceed with my NCH complaint and the District Consumer Commission, relying on this email trail and the attached recording.
Regards,
Sapna Shah
Registered JioFixedVoice Number: +91 2035405962
Alternate: 9175928283 / 9890218283