akshitamht1
New member
- Dealer Name
- Cityfurnish
- Company Name
- Cityfurnish private limited
- Product Name
- TV, media box, Washing machine
- Customer Care Number
- NA
- Loss Amount
- 4536
- Ratings
- Opposite Party Address
- Mumbai Office
Building no A14, Unit no 17 to 20, Bhumi world industrial Park, Pimplas Village, OffNH3, Mumbai-Nashik Highway, Bhiwandi - 421302
Gurgaon HQ Office
2nd Floor, DDC Arcade, Plot no.1, Badshahpur Sohna Rd, Opp Vipul Business Park, Tikri, Sector 48, Gurugram, Haryana - 122018
Order Details:
Order Date: April 1, 2026
Items Ordered (Rental): Refrigerator, Washing Machine, TV, Media Device
Payment: Full advance (security deposits + first month rent for all items)
Auto-pay: Activated for recurring monthly charges
KYC: Completed on time
Consumer Compliance: 100% fulfilled
Company's Documented Promises (All Breached)
Website: Delivery within 72 hours
Website: Delivery by April 5, 2026
Phone confirmation: Delivery by April 5, 2026
Delivery Status (As of April 8, 2026)
Delivered: Refrigerator only
Failed/Pending:
Washing Machine: Exchanged (top load to front load), replacement never delivered
TV & Media Device: Never delivered
Financial Extortion & Rental Fraud
Payment collected for 4 items, receiving delivery for 1 item only
First month's rent PAID for all 4 items
Rental period seemingly has commenced for all items (from April 2026)
Seems like the rent is being charged without items in possession
Security deposits held for non-delivered items
Paid rent for washing machine not in possession (taken back, replacement not provided)
Paid rent for TV and media device NEVER delivered
Auto-pay active - risk of continued monthly deductions for non-existent services, though I just stopped it.
Possibility of being charged second month's rent for items never received
Multiple refund/cancellation requests ignored
Money locked, cannot arrange alternatives
Losing rental amount daily for services not rendered
Customer Support Failure
No phone support number available
Only chat support - non-functional, redirects to callback
Callbacks delayed or never happen
Multiple cancellation/replacement requests through app - zero response
Complete communication blackout
Support system designed to avoid accountability
Mental Harassment and Stress
Living without essential items despite full payment and ongoing rent charges (6+ days)
Relied on documented promises for household planning in new apartment
Fulfilled all obligations in good faith, completely deceived
Watching rental period elapse without receiving items paid for
Helplessly paying rent for items not in possession
Constant follow-ups causing severe anxiety
No resolution despite repeated attempts
Professional and personal life disrupted
Feeling trapped and exploited
Unable to arrange alternatives as money locked in fraudulent rental agreement
Legal Violations
Fraudulent Misrepresentation: False website promises to induce transaction
Breach of Contract: Multiple documented commitments violated
Service Deficiency: 75% service failure despite 100% monthly payment
Rental Fraud: Charging rent without providing rented items - rental period started without delivery
Financial Extortion: Holding payments and collecting rent for non-delivered services
Unfair Trade Practice: Deliberate barriers to prevent resolution
Deceptive Advertising: Website promises deliberately false
Mental Harassment: Deliberate service denial causing severe distress
Unjust Enrichment: Company profiting from rental charges while withholding items
Relief Sought
Immediate Actions Required:
Deliver all pending items within 7 days OR provide full refund with interest
Immediately deactivate auto-pay for non-delivered items
Stop rental period/clock for non-delivered items retroactive to April 1, 2026
Financial Compensation: 4. Full refund of rent paid for non-delivered items (washing machine, TV, media device) - ₹[amount] for period April 2026 5. Return security deposits for non-delivered items 6. Refund rent for washing machine during period it was not in possession (exchanged but not replaced) 7. Interest on wrongfully retained amounts at 12% per annum 8. Compensation for mental harassment (minimum ₹50,000) 9. Compensation for breach of documented commitments 10. Punitive damages for fraudulent misrepresentation and rental fraud; 11. Compensation for rental amount lost during non-delivery period
Systemic Corrections: 12. Establish functional customer support with phone contact 13. Remove false delivery promises from website OR honor them consistently 14. Implement policy: Rental period begins only upon actual delivery and acceptance
Conclusion
I have fulfilled every obligation (advance payment, auto-pay, KYC). The company has honored hardly any, while:
Retaining full payment
Charging rent for items not delivered
Running rental period without providing rented items
Holding deposits hostage
Ignoring refund requests
The company is collecting monthly rent for items never delivered - the rental clock seemingly has started, but items remain undelivered. This is brazen rental fraud where the consumer pays rent for items they never received or possessed.
Documented false website promises were made to fraudulently induce transaction. Deliberate communication barriers prevent resolution. Consumer is losing rental money daily for non-existent services.
Order Date: April 1, 2026
Items Ordered (Rental): Refrigerator, Washing Machine, TV, Media Device
Payment: Full advance (security deposits + first month rent for all items)
Auto-pay: Activated for recurring monthly charges
KYC: Completed on time
Consumer Compliance: 100% fulfilled
Company's Documented Promises (All Breached)
Website: Delivery within 72 hours
Website: Delivery by April 5, 2026
Phone confirmation: Delivery by April 5, 2026
Delivery Status (As of April 8, 2026)
Delivered: Refrigerator only
Failed/Pending:
Washing Machine: Exchanged (top load to front load), replacement never delivered
TV & Media Device: Never delivered
Financial Extortion & Rental Fraud
Payment collected for 4 items, receiving delivery for 1 item only
First month's rent PAID for all 4 items
Rental period seemingly has commenced for all items (from April 2026)
Seems like the rent is being charged without items in possession
Security deposits held for non-delivered items
Paid rent for washing machine not in possession (taken back, replacement not provided)
Paid rent for TV and media device NEVER delivered
Auto-pay active - risk of continued monthly deductions for non-existent services, though I just stopped it.
Possibility of being charged second month's rent for items never received
Multiple refund/cancellation requests ignored
Money locked, cannot arrange alternatives
Losing rental amount daily for services not rendered
Customer Support Failure
No phone support number available
Only chat support - non-functional, redirects to callback
Callbacks delayed or never happen
Multiple cancellation/replacement requests through app - zero response
Complete communication blackout
Support system designed to avoid accountability
Mental Harassment and Stress
Living without essential items despite full payment and ongoing rent charges (6+ days)
Relied on documented promises for household planning in new apartment
Fulfilled all obligations in good faith, completely deceived
Watching rental period elapse without receiving items paid for
Helplessly paying rent for items not in possession
Constant follow-ups causing severe anxiety
No resolution despite repeated attempts
Professional and personal life disrupted
Feeling trapped and exploited
Unable to arrange alternatives as money locked in fraudulent rental agreement
Legal Violations
Fraudulent Misrepresentation: False website promises to induce transaction
Breach of Contract: Multiple documented commitments violated
Service Deficiency: 75% service failure despite 100% monthly payment
Rental Fraud: Charging rent without providing rented items - rental period started without delivery
Financial Extortion: Holding payments and collecting rent for non-delivered services
Unfair Trade Practice: Deliberate barriers to prevent resolution
Deceptive Advertising: Website promises deliberately false
Mental Harassment: Deliberate service denial causing severe distress
Unjust Enrichment: Company profiting from rental charges while withholding items
Relief Sought
Immediate Actions Required:
Deliver all pending items within 7 days OR provide full refund with interest
Immediately deactivate auto-pay for non-delivered items
Stop rental period/clock for non-delivered items retroactive to April 1, 2026
Financial Compensation: 4. Full refund of rent paid for non-delivered items (washing machine, TV, media device) - ₹[amount] for period April 2026 5. Return security deposits for non-delivered items 6. Refund rent for washing machine during period it was not in possession (exchanged but not replaced) 7. Interest on wrongfully retained amounts at 12% per annum 8. Compensation for mental harassment (minimum ₹50,000) 9. Compensation for breach of documented commitments 10. Punitive damages for fraudulent misrepresentation and rental fraud; 11. Compensation for rental amount lost during non-delivery period
Systemic Corrections: 12. Establish functional customer support with phone contact 13. Remove false delivery promises from website OR honor them consistently 14. Implement policy: Rental period begins only upon actual delivery and acceptance
Conclusion
I have fulfilled every obligation (advance payment, auto-pay, KYC). The company has honored hardly any, while:
Retaining full payment
Charging rent for items not delivered
Running rental period without providing rented items
Holding deposits hostage
Ignoring refund requests
The company is collecting monthly rent for items never delivered - the rental clock seemingly has started, but items remain undelivered. This is brazen rental fraud where the consumer pays rent for items they never received or possessed.
Documented false website promises were made to fraudulently induce transaction. Deliberate communication barriers prevent resolution. Consumer is losing rental money daily for non-existent services.