Water Purifier No service from Eureka Forbes

Bobbysk

Bobbysk

New member
Company Name
Eureka Forbes Limited
Product Name
Aquaguard Blaze
Customer Care Number
7039883333
Loss Amount
21499
Ratings
3.00 star(s)
Opposite Party Address
Eureka Forbes Limited
B1/B2, 701, 7th Floor, Marathon Innova,
Off. Ganpatrao Kadam Marg, Lower Parel (West),
Mumbai - 400013, Maharashtra, India.
Dear Sir
I had purchased a Eureka Forbes water purifier model no. AOUAGUARD BLAZE INSTA WS RO+ UV HOT & AMB GWPDIRUHA03B00 2260612046040702 on date 07/04/2025 vide invoice no I26060001302.for Amount of ₹ 21499/-from Eureka Forbes official website.(Copy of Invoice attached)
Warranty Status: That the said product was sold with a comprehensive warranty period of -, valid until 24 April 2026
Nature of Defect: That on 13 January 2026, the product stopped functioning correctly due to water leakage . As of the date of this complaint, the product remains under warranty.
Repeated Reminders: That the Complainant lodged multiple service requests via the official helpline and mobile application. Details are as follows:
Service request no. CM-130126-650916619 booked on 13/01/2026 still unresolved.
Emails regarding this is being attached herewith for reference.
Deficiency in Service: That despite repeated reminders and the lapse of [3 weeks], the Opposite Party has failed to send a technician or rectify the defect. This inaction has caused immense mental agony and physical hardship due to lack of clean drinking water.
Please help
Regards
Sanjeev Sharma
38A-1, sector 6
Parwanoo pin 173220 H.P.
 
No resolution of Complaint, it is remained unattended till date . What is disgusting further, it has been Closed. A new service request no.CM-070226-66401247 .
 
Bobbysk said:
Dear Sir
I had purchased a Eureka Forbes water purifier model no. AOUAGUARD BLAZE INSTA WS RO+ UV HOT & AMB GWPDIRUHA03B00 2260612046040702 on date 07/04/2025 vide invoice no I26060001302.for Amount of ₹ 21499/-from Eureka Forbes official website.(Copy of Invoice attached)
Warranty Status: That the said product was sold with a comprehensive warranty period of -, valid until 24 April 2026
Nature of Defect: That on 13 January 2026, the product stopped functioning correctly due to water leakage . As of the date of this complaint, the product remains under warranty.
Repeated Reminders: That the Complainant lodged multiple service requests via the official helpline and mobile application. Details are as follows:
Service request no. CM-130126-650916619 booked on 13/01/2026 still unresolved.
Emails regarding this is being attached herewith for reference.
Deficiency in Service: That despite repeated reminders and the lapse of [3 weeks], the Opposite Party has failed to send a technician or rectify the defect. This inaction has caused immense mental agony and physical hardship due to lack of clean drinking water.
Please help
Regards
Sanjeev Sharma
38A-1, sector 6
Parwanoo pin 173220 H.P.
Click to expand...
No resolution of Complaint, it is remained unattended till date . What is disgusting further, it has been Closed. A new service request no.CM-070226-66401247 .
 
Hello @Bobbysk

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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