- Seller Name
- DAWNTECH ELECTRONICS PRIVATE LIMITED
- Company Name
- Amazon
- Product Name
- Refrigerator
- Website Name
- amazon.in
- Customer Care Number
- 180012009009
- Loss Amount
- 23449
- Ratings
- Opposite Party Address
- 1006, Tower 7, Paras Tierea, Sec-137, Noida
Respected reviewers of the court,
I'd like to bring a concerning situation in front of you that I ordered a refrigerator from Amazon on August 29th Order number - 403-7129573-0213931, it was delivered the next day August 30th. First of all, it took Amazon and Whirpool 3 days just for installation, and the technician who came for installation didn't even wait to verify if the fridge was cooling or not and left. The result was fridge was not cooling, and we had to file a replacement on September 6th Order number 407-2907150-8649157.
Today September 14th, there is no update on when the replacement order will be delivered, when I connected to Amazon customer support, they just don't have any update. In fact, they accepted that they are unable to help in this case, with neither the delivery update of the product nor the refund. They have kept changing their timelines since the date of replacement filed. Initially, they couldn't decide how to proceed on the order, whether to refund or to replace. The seller who is involved in this order from the Amazon has also been very rude over the calls. This purchase was done through credit card EMI, now I don't have the product, payment is deducted, nobody knows where the product is but I'd be still paying the EMIs.
I'd like to bring a concerning situation in front of you that I ordered a refrigerator from Amazon on August 29th Order number - 403-7129573-0213931, it was delivered the next day August 30th. First of all, it took Amazon and Whirpool 3 days just for installation, and the technician who came for installation didn't even wait to verify if the fridge was cooling or not and left. The result was fridge was not cooling, and we had to file a replacement on September 6th Order number 407-2907150-8649157.
Today September 14th, there is no update on when the replacement order will be delivered, when I connected to Amazon customer support, they just don't have any update. In fact, they accepted that they are unable to help in this case, with neither the delivery update of the product nor the refund. They have kept changing their timelines since the date of replacement filed. Initially, they couldn't decide how to proceed on the order, whether to refund or to replace. The seller who is involved in this order from the Amazon has also been very rude over the calls. This purchase was done through credit card EMI, now I don't have the product, payment is deducted, nobody knows where the product is but I'd be still paying the EMIs.