- Dealer Name
- Sangita Radio and electronics
- Company Name
- voltas Componey
- Product Name
- VOLTAS SPLIT AC 242FS PLUSH
- Customer Care Number
- 9650694555
- Loss Amount
- 48000
- Ratings
- Opposite Party Address
- Near Hotel Santro, GIDC corner Naroda, Ahmedabad
Dear Consumer Support Team,
I am filing a complaint against Voltas Limited and Sangita Electronics, Ahmedabad, regarding a defective Voltas air conditioner that was delivered and installed at my residence on May 27, 2026.
The very next day, May 28, 2026, when we attempted to use the AC for the first time, we discovered that it was not cooling. We immediately contacted the dealer, Sangita Electronics, and were informed that a technician would visit on Monday. After several follow-up calls and requests, a technician finally visited on May 30, 2026.
Upon inspection, the technician informed us that the outdoor unit motor was faulty. At that time, I requested replacement of the entire unit since the defect was discovered immediately after installation and before any meaningful use. However, I was informed that only the defective part would be replaced under warranty. The technician further stated that a complaint had been registered with Voltas on our behalf and even showed us the complaint details and photographs of our unit on his phone.
Complaint Details:
I emailed Voltas regarding the issue and received only an automated response on June 1, 2026. Since then, no meaningful response, repair, replacement, or resolution has been provided.
On June 4, 2026, I again contacted the dealer representative, Mr. Dipenbhai, and provided all complaint details and the complaint ID. I was assured that an update would be provided within a few hours. After receiving no update, I followed up again on June 5, 2026, and was informed that the AC would definitely be repaired by June 6, 2026.
Throughout this period, I repeatedly informed both Voltas and the dealer that the AC was purchased specifically for my children’s three-week visit to India. I also informed them that my family and I are scheduled to return to the United States on June 23, 2026. Despite being aware of the urgency, neither Voltas nor the dealer took timely action to resolve the issue.
As a result, my family has been deprived of the intended use of the AC during the peak summer season, and my children were forced to make alternative living arrangements on several occasions due to the excessive heat.
On June 6, 2026, when the repair was supposedly scheduled, I contacted the dealer again and was referred to another representative, Mr. Navinbhai, who assured me that he would investigate the matter and provide an immediate update. No update was received. When I followed up again around 5:00 PM, I was informed that it was unlikely that the repair would be completed that day.
At that point, due to the prolonged delay and complete lack of confidence in receiving a timely resolution, I requested a refund and asked that the defective unit be taken back. During this conversation, one of the dealer’s representatives behaved rudely. Another individual in the background stated that they would take the AC back, and the call was abruptly disconnected without any meaningful discussion.
On June 7, 2026, I again contacted the dealer seeking an update and requesting return of the defective unit. I was informed that the matter was no longer the dealer’s responsibility and that I should communicate directly with Voltas. The dealer provided a contact number and instructed me to deal exclusively with Voltas going forward.
On behalf of me, one of my family members who referred us intitaly to this dealer also has had several conversations with dealer, Mr. Dpenbhi latest Yesterday , where we were reassured that it will be fixed yesterday itself. this conversation was during the morning time around 11 am, since then while I am writing this complaint we have not received any follow up or any resolution. This has created a lots of problems with our schedules and
I submit that this matter constitutes:
Thank you for your attention to this matter.
Sincerely,
Pravinbhai H Patel
E 403 Luxuria apartment
Bhadaj Near Supercity
Santej
Near Supercity
382721
I am filing a complaint against Voltas Limited and Sangita Electronics, Ahmedabad, regarding a defective Voltas air conditioner that was delivered and installed at my residence on May 27, 2026.
The very next day, May 28, 2026, when we attempted to use the AC for the first time, we discovered that it was not cooling. We immediately contacted the dealer, Sangita Electronics, and were informed that a technician would visit on Monday. After several follow-up calls and requests, a technician finally visited on May 30, 2026.
Upon inspection, the technician informed us that the outdoor unit motor was faulty. At that time, I requested replacement of the entire unit since the defect was discovered immediately after installation and before any meaningful use. However, I was informed that only the defective part would be replaced under warranty. The technician further stated that a complaint had been registered with Voltas on our behalf and even showed us the complaint details and photographs of our unit on his phone.
Complaint Details:
- Voltas Complaint ID: 26053026585
I emailed Voltas regarding the issue and received only an automated response on June 1, 2026. Since then, no meaningful response, repair, replacement, or resolution has been provided.
On June 4, 2026, I again contacted the dealer representative, Mr. Dipenbhai, and provided all complaint details and the complaint ID. I was assured that an update would be provided within a few hours. After receiving no update, I followed up again on June 5, 2026, and was informed that the AC would definitely be repaired by June 6, 2026.
Throughout this period, I repeatedly informed both Voltas and the dealer that the AC was purchased specifically for my children’s three-week visit to India. I also informed them that my family and I are scheduled to return to the United States on June 23, 2026. Despite being aware of the urgency, neither Voltas nor the dealer took timely action to resolve the issue.
As a result, my family has been deprived of the intended use of the AC during the peak summer season, and my children were forced to make alternative living arrangements on several occasions due to the excessive heat.
On June 6, 2026, when the repair was supposedly scheduled, I contacted the dealer again and was referred to another representative, Mr. Navinbhai, who assured me that he would investigate the matter and provide an immediate update. No update was received. When I followed up again around 5:00 PM, I was informed that it was unlikely that the repair would be completed that day.
At that point, due to the prolonged delay and complete lack of confidence in receiving a timely resolution, I requested a refund and asked that the defective unit be taken back. During this conversation, one of the dealer’s representatives behaved rudely. Another individual in the background stated that they would take the AC back, and the call was abruptly disconnected without any meaningful discussion.
On June 7, 2026, I again contacted the dealer seeking an update and requesting return of the defective unit. I was informed that the matter was no longer the dealer’s responsibility and that I should communicate directly with Voltas. The dealer provided a contact number and instructed me to deal exclusively with Voltas going forward.
On behalf of me, one of my family members who referred us intitaly to this dealer also has had several conversations with dealer, Mr. Dpenbhi latest Yesterday , where we were reassured that it will be fixed yesterday itself. this conversation was during the morning time around 11 am, since then while I am writing this complaint we have not received any follow up or any resolution. This has created a lots of problems with our schedules and
I submit that this matter constitutes:
- Sale and installation of a defective product.
- Failure to provide prompt after-sales service.
- Deficiency in service by both the manufacturer and dealer.
- Failure to honor commitments regarding repair timelines.
- Mental harassment, inconvenience, and loss of intended use of the product.
- Refund the full purchase price of the defective AC unit, including installation charges; OR provide a brand-new replacement unit immediately.
- Compensate me for the inconvenience, mental distress, and loss of use caused by the prolonged delay.
- Reimburse any expenses incurred due to the failure to provide a functioning product.
- Take appropriate action against the dealer and manufacturer for deficiency in service.
Thank you for your attention to this matter.
Sincerely,
Pravinbhai H Patel
E 403 Luxuria apartment
Bhadaj Near Supercity
Santej
Near Supercity
382721
