hardamanbirkaur
New member
- Institute Name
- YMgrad
- Customer Care Number
- 987722”125
- Loss Amount
- 55000
- Ratings
- Opposite Party Address
- New delhi, india
I enrolled with YMGrad on [21august 2025] for their paid service package,worth ₹54941 which included:
• Slot booking (24/7 monitoring)
• Emergency slot booking (24/7 monitoring)
• Financial documentation support
• DS-160 documentation support
• One mock interview
• Social media vetting
• Error resolving
• Support from designated visa counsellor
• 100% visa guarantee
2. After making the payment, I wanted to reframe the answers and they told me they will reframe it for and services would begin promptly.
3. From 25th August 2025 onwards, I was repeatedly told by YMGrad representatives that the reframed answers would be provided “tomorrow” or “soon.” Despite my repeated follow-ups, no answers were delivered to me in writing, nor was I properly guided to book a session.
4. At no point was I clearly instructed to book a Zoom/mock interview session to receive my answers. Instead, I was left waiting under the assurance that answers would be shared directly.
5. As a result, I have not availed any of the major services I paid for (mock interview, documentation support, social media vetting, DS-160 assistance, etc.). The only service provided was financial verification.
6. Due to this negligence, repeated delays, and lack of clarity from YMGrad, I am no longer trusting them. This has caused me financial loss, wasted time, and mental stress.
7. When I requested a refund, the company refused, stating that it was a “change of mind.” However, this is incorrect — my request arises from their failure to deliver services as promised, not from any voluntary change of decision.
• Slot booking (24/7 monitoring)
• Emergency slot booking (24/7 monitoring)
• Financial documentation support
• DS-160 documentation support
• One mock interview
• Social media vetting
• Error resolving
• Support from designated visa counsellor
• 100% visa guarantee
2. After making the payment, I wanted to reframe the answers and they told me they will reframe it for and services would begin promptly.
3. From 25th August 2025 onwards, I was repeatedly told by YMGrad representatives that the reframed answers would be provided “tomorrow” or “soon.” Despite my repeated follow-ups, no answers were delivered to me in writing, nor was I properly guided to book a session.
4. At no point was I clearly instructed to book a Zoom/mock interview session to receive my answers. Instead, I was left waiting under the assurance that answers would be shared directly.
5. As a result, I have not availed any of the major services I paid for (mock interview, documentation support, social media vetting, DS-160 assistance, etc.). The only service provided was financial verification.
6. Due to this negligence, repeated delays, and lack of clarity from YMGrad, I am no longer trusting them. This has caused me financial loss, wasted time, and mental stress.
7. When I requested a refund, the company refused, stating that it was a “change of mind.” However, this is incorrect — my request arises from their failure to deliver services as promised, not from any voluntary change of decision.
