MadhaviGopavajjula
New member
- Seller Name
- Myntra
- Company Name
- Myntra
- Product Name
- Lini Perros women backpack
- Website Name
- https://www.myntra.com/
- Loss Amount
- 5000
- Ratings
A complaint with docker No. 10427071 has been raised with INGRAM portal which is closed by the e commerce company (Myntra).
I had purchased the product and paid on 21st September and returned it immediately on the same day as the product was small in size. The refund has not been given to me till date and Myntra has been forcing to provide my bank details over e mail. I have updated my bank details in web portal and also in the mobile app but they have not taken that into account. ON raising a complaint in X (twitter), they are saying they will refund the amount immediately but sending the same response again and again. I dont want to share my bank details over e mail and they cannot demand a customer to share bank account details over mails. As a online e commerce platform, they should have this data through the secured application. Now they have removed my data from the app and showing as refund processed on 8th October which is false information. I have attached both the screen shots herewith and their mail. Please take action on Myntra for lack of service guidelines and for showing wrong information on the portal. This was filed in INGRAM portal and the company has responded that "the customer did not provide the bank details so closing the complaint".
I already raised in the complaint that the e commerce company (Myntra) is asking me to provide the bank details account number, IFSC Code and branch name by way of an e mail, which is not a correct process. I dont want to share my account details over e mail so I have updated my user profile already. But the company has intentionally removed the profile details and always saying to provide by e mail. This is the complaint i raised.
Kindly look into this and help me get my amount back along with compensation for the delay and inconvenience caused to me by Myntra online shopping team. The cost of the product is 1943 and I claim the company to pay 5000 INR to me for the delay and inconvenience caused to me.
I had purchased the product and paid on 21st September and returned it immediately on the same day as the product was small in size. The refund has not been given to me till date and Myntra has been forcing to provide my bank details over e mail. I have updated my bank details in web portal and also in the mobile app but they have not taken that into account. ON raising a complaint in X (twitter), they are saying they will refund the amount immediately but sending the same response again and again. I dont want to share my bank details over e mail and they cannot demand a customer to share bank account details over mails. As a online e commerce platform, they should have this data through the secured application. Now they have removed my data from the app and showing as refund processed on 8th October which is false information. I have attached both the screen shots herewith and their mail. Please take action on Myntra for lack of service guidelines and for showing wrong information on the portal. This was filed in INGRAM portal and the company has responded that "the customer did not provide the bank details so closing the complaint".
I already raised in the complaint that the e commerce company (Myntra) is asking me to provide the bank details account number, IFSC Code and branch name by way of an e mail, which is not a correct process. I dont want to share my account details over e mail so I have updated my user profile already. But the company has intentionally removed the profile details and always saying to provide by e mail. This is the complaint i raised.
Kindly look into this and help me get my amount back along with compensation for the delay and inconvenience caused to me by Myntra online shopping team. The cost of the product is 1943 and I claim the company to pay 5000 INR to me for the delay and inconvenience caused to me.