Myntra is not refunding my money

J

Jaya

New member
Seller Name
Truecom Retail
Company Name
Myntra Designs Private Limited
Product Name
MYTRIDENT Blue & Purple Floral 200 GSM Mild Winter Double Bed Comforter
Website Name
www.myntra.com
Customer Care Number
+91 80-61561999
Loss Amount
2359
Ratings
1.00 star(s)
Opposite Party Address
50, 1st Floor, Gujranwala Town Part 2, Delhi-110009
I placed an order on 21st of April 2025 on Myntra. I paid 2359 rupees for this online through Simple Netbanking. The order did not reach me on the assured delivery date.
I cancelled the product but the company did not cancel it.

I have raised multiple complaints with myntra on 24th April, 25th April, 26th April and now on 27th April.

The company has not yet worked on my complaint and they are extending the deadline every single day.

The problem is that I have made the payment through Simpl which is a buy now, pay later platform and I will be charged for something that I did not even recieve.
 
Hello @Jaya

I'm sorry to hear about the difficulties you're experiencing with obtaining a refund from Myntra. Based on Myntra's stated policies, refunds are typically processed within 7–10 working days after a return is authorized. However, delays can occur due to various reasons. Here's a structured approach to help you resolve this issue:

✅ Steps to Resolve Your Refund Issue​

  1. Review Myntra's Refund Policy:
    • Ensure that your return was initiated within the stipulated return window and that the product met all return conditions (unused, with original tags, etc.).
    • Myntra's refund policy states that once a return is authorized, refunds are credited within 7–10 working days, depending on the payment method used.
  2. Contact Myntra Customer Support:
    • Email: Send a detailed email to support@myntra.com outlining your issue, including order details and any previous correspondence.
  3. Escalate the Issue:
    • If initial support channels do not resolve your issue, escalate by emailing customergrievance@myntra.com. Provide all relevant details, including order ID, dates, and a summary of previous interactions.

​

⚖️ Process of filing case.​

If previous steps don't yield results, consider filing a complaint with the Consumer Disputes Redressal Commission.
  • Send a Formal Legal Notice::
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for Myntra to respond.
  • File a Complaint with the Consumer Forum:

⚖️ Legal Precedents​

MYNTRA FASION ONLINE STORE V/S NAVYA ANAND - Consumer Court Case - 2024-11-14

Consumer Court Case against MYNTRA FASION ONLINE STORE V/S NAVYA ANAND - Consumer Court Case against - MYNTRA FASION ONLINE STORE
www.consumercourt.in www.consumercourt.in

View more judgments on Myntra:

Myntra Customer Care Complaints | Consumer Court.

Myntra Customer Care | Myntra Complaints in Consumer Court | Myntra Toll Free No. to File Complaint.
www.consumercourt.in www.consumercourt.in

📌 Additional Tips​

  • Maintain Documentation: Keep records of all communications with Myntra, including emails, chat transcripts, and call logs.
  • Bank Statements: If Myntra claims the refund has been processed, but you haven't received it, request a transaction reference number and consult your bank with this information.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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