ShrutiS
New member
- Seller Name
- Myntra
- Company Name
- Myntra
- Product Name
- CARMEX Medicated Classic Lip Balm - 7.5g Size: 6-8gm (Order ID # 1318098 78837146726903)
- Website Name
- https://www.myntra.com/
- Loss Amount
- 427
- Ratings
- Opposite Party Address
- Here are the details for Grievance Officer:
Mr. Arshwaal Singh
Designation: Sr Manager - CC - Escalation Desk
Myntra Designs Pvt Ltd ,
Alyssa, Begonia and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, Karnataka : 560103, India
customergrievance@myntra.com
communications@Myntra.com
Phone: 080-40011450
Time: Mon - Fri(9:00 - 18:00)
Respect Sir/Maam,
I am writing to raise a formal grievance regarding Myntra Order ID # 1318098 78837146726903, placed on 20th December 2025 (prepaid). The item (Lip Balm) was ordered for my wife due to a medical issue and was expected to be delivered on 24th December 2025.
Please note: The Myntra account is registered with phone number 8879054506 and is under my wife’s name, Shruti Nilesh Shirishkar. I am Niliesh/Nilesh Shirishkar, and I am communicating on her behalf as she is medically unwell.
On 24th December 2025, I received a message stating that an OTP/PIN is required for delivery. I also received a call from the delivery person confirming delivery on the same day. Delivery boy number: +91 7940117777. However, the parcel was not delivered to us, and we did not share any OTP/PIN with anyone. Despite this, the Myntra app status was updated to “Delivered.” Without OTP/PIN, I do not understand how the order can be marked delivered.
I immediately contacted Myntra customer care. I was informed that the issue would be resolved by 27th December 2025 under ticket#: IN25122419164828175214. Later, I received an update stating that the parcel was delivered, which is incorrect. This communication has caused significant mental harassment and has also affected my self-respect, as I felt I was being treated as if I was lying or attempting fraud. If I intended to commit fraud, I would not have placed a prepaid order; I would have used Cash on Delivery.
Further, my experience on calls with Myntra support was extremely unprofessional. I spoke with an advisor named Shreya (spelling uncertain), and then a supervisor Ujjala/Ujwala, who was rude and disconnected the call when I requested her to spell her name. Subsequent calls with Manya were disconnected as well. Later, I spoke with Palak and informed that I was recording the call to avoid disconnection. I was then connected to a supervisor named Chitra, who informed that a new request was raised with resolution promised by 31st December 2025. Ticket provided: IN25122713452625265426. Despite this, Myntra continues to claim the parcel was delivered, while we have not received it.
I request your immediate intervention and a written resolution on priority. Kindly do one of the following without further delay:
Please look into this and help me.
Regards,
Nilesh Shirishkar
(Communicating on behalf of: Shruti Nilesh Shirishkar)
Registered Mobile: 8879054506
[Registered Email ID]
[Delivery Address]
Attachments: Screenshot(s) of OTP/PIN message and delivery status
I am writing to raise a formal grievance regarding Myntra Order ID # 1318098 78837146726903, placed on 20th December 2025 (prepaid). The item (Lip Balm) was ordered for my wife due to a medical issue and was expected to be delivered on 24th December 2025.
Please note: The Myntra account is registered with phone number 8879054506 and is under my wife’s name, Shruti Nilesh Shirishkar. I am Niliesh/Nilesh Shirishkar, and I am communicating on her behalf as she is medically unwell.
On 24th December 2025, I received a message stating that an OTP/PIN is required for delivery. I also received a call from the delivery person confirming delivery on the same day. Delivery boy number: +91 7940117777. However, the parcel was not delivered to us, and we did not share any OTP/PIN with anyone. Despite this, the Myntra app status was updated to “Delivered.” Without OTP/PIN, I do not understand how the order can be marked delivered.
I immediately contacted Myntra customer care. I was informed that the issue would be resolved by 27th December 2025 under ticket#: IN25122419164828175214. Later, I received an update stating that the parcel was delivered, which is incorrect. This communication has caused significant mental harassment and has also affected my self-respect, as I felt I was being treated as if I was lying or attempting fraud. If I intended to commit fraud, I would not have placed a prepaid order; I would have used Cash on Delivery.
Further, my experience on calls with Myntra support was extremely unprofessional. I spoke with an advisor named Shreya (spelling uncertain), and then a supervisor Ujjala/Ujwala, who was rude and disconnected the call when I requested her to spell her name. Subsequent calls with Manya were disconnected as well. Later, I spoke with Palak and informed that I was recording the call to avoid disconnection. I was then connected to a supervisor named Chitra, who informed that a new request was raised with resolution promised by 31st December 2025. Ticket provided: IN25122713452625265426. Despite this, Myntra continues to claim the parcel was delivered, while we have not received it.
I request your immediate intervention and a written resolution on priority. Kindly do one of the following without further delay:
- Provide complete proof of delivery (OTP/PIN confirmation logs, POD/delivery confirmation, delivery photo if available, GPS/location stamp, and delivery agent details), OR
- Process a full refund immediately, OR
- Re-deliver the product at the earliest.
Please look into this and help me.
Regards,
Nilesh Shirishkar
(Communicating on behalf of: Shruti Nilesh Shirishkar)
Registered Mobile: 8879054506
[Registered Email ID]
[Delivery Address]
Attachments: Screenshot(s) of OTP/PIN message and delivery status