complainant5666
New member
- Seller Name
- Myntra
- Company Name
- Myntra Designs Pvt. Ltd
- Product Name
- Multiple prepaid clothing/fashion orders (Account suspended after order placement)
- Customer Care Number
- 080-61561999
- Loss Amount
- 13500
- Ratings
- Opposite Party Address
- Myntra Designs Pvt. Ltd.
AKR Tech Park, 7th Mile,
Krishna Reddy Industrial Area,
Bengaluru, Karnataka – 560068, India
Dear Sir/Madam,
I am filing this complaint against Myntra regarding the sudden suspension of my account without any prior notice, justification, or proper customer support.
I have been a Myntra customer for a long time and have placed orders successfully in the past without any issue. My account was active and functioning normally. However, immediately after I placed prepaid orders worth approximately ₹13,000, my account was suddenly suspended without warning.
I was not informed in advance, nor was I given any clear reason for this action. I have never knowingly violated any Myntra policy or rule. Despite this, my account was blocked abruptly, and I lost access after placing my prepaid orders.
It has now been over one month, and I have sent hundreds of emails to Myntra seeking clarification and resolution. Unfortunately, instead of receiving any genuine help, I continue to receive only automated/generated email responses with no proper explanation, no timeline, and no actual support from their team.
This has caused me severe inconvenience, mental stress, frustration, and complete helplessness as a customer. My money is involved, my orders were affected, and despite repeated follow-ups, Myntra has failed to provide any meaningful resolution.
My concerns are:
Thank you.
I am filing this complaint against Myntra regarding the sudden suspension of my account without any prior notice, justification, or proper customer support.
I have been a Myntra customer for a long time and have placed orders successfully in the past without any issue. My account was active and functioning normally. However, immediately after I placed prepaid orders worth approximately ₹13,000, my account was suddenly suspended without warning.
I was not informed in advance, nor was I given any clear reason for this action. I have never knowingly violated any Myntra policy or rule. Despite this, my account was blocked abruptly, and I lost access after placing my prepaid orders.
It has now been over one month, and I have sent hundreds of emails to Myntra seeking clarification and resolution. Unfortunately, instead of receiving any genuine help, I continue to receive only automated/generated email responses with no proper explanation, no timeline, and no actual support from their team.
This has caused me severe inconvenience, mental stress, frustration, and complete helplessness as a customer. My money is involved, my orders were affected, and despite repeated follow-ups, Myntra has failed to provide any meaningful resolution.
My concerns are:
- My account was suspended suddenly without any prior notice.
- No valid reason has been communicated to me.
- I have not violated any policy to the best of my knowledge.
- My prepaid orders worth around ₹13,000 were affected.
- Even after more than one month and repeated emails, I have only received automated replies with no resolution.
- Immediate review and restoration of my Myntra account, OR a clear written explanation for the suspension.
- Proper resolution regarding my affected prepaid orders and refund, if applicable.
- A response from an actual support/escalation team member instead of automated emails.
- Timely resolution of this matter without further delay.
Thank you.