pakshalmerchant
New member
- Loss Amount
- 24000
- Ratings
To
The District Consumer Disputes Redressal Commission,
Nashik, Maharashtra
Respected Sir/Madam,
I purchased a **OnePlus Nord CE 4 smartphone** from **Croma Store, Nashik**, and along with the phone I also purchased **Tata Zip Care insurance** by paying an additional amount at the time of purchase.
After a few months, my phone accidentally fell down, and I submitted the device for repair under the **Tata Zip Care insurance claim**. The claim was approved and the phone was returned to me. Although the repair quality was not satisfactory, I trusted the service provider and did not raise any complaint at that time.
After a few more months, I updated my phone software, which is a normal and recommended process. Immediately after the update, a **green line appeared on the upper side of the display near the camera**. I then visited an **authorized OnePlus service centre**, where the technicians inspected the phone and informed me that the **display installed in my phone is a duplicate (non-original) display**.
This clearly indicates that during the insurance repair process, **Tata Zip Care replaced my original OnePlus display with a duplicate display without my knowledge or consent**. Due to this, my phone— which is still **under manufacturer warranty**— has developed a serious issue and I am now being denied proper service.
I would also like to bring to the notice of this Hon’ble Commission that **I work as a delivery partner with Blinkit**, and my mobile phone is an **essential tool for my livelihood**. Due to the defective and improperly repaired phone, I have suffered:
* **Loss of income**,
* **Loss of working time**, and
* **Severe inconvenience and mental stress**,
as I was unable to perform my delivery duties efficiently.
This act amounts to:
* Deficiency in service
* Use of duplicate and substandard spare parts
* Unfair trade practice
* Financial loss and mental harassment
I am suffering due to no fault of mine, and both the insurance provider and the brand are responsible for the losses caused to me.
I kindly request the Hon’ble Consumer Commission to:
1. Direct the opposite parties to provide a **free replacement with an original OnePlus display**, or **replace/refund the handset**,
2. Grant **compensation for loss of income, mental harassment, and inconvenience**, and
3. Take appropriate action against the concerned parties as deemed fit.
I am ready to submit all supporting documents such as invoice, insurance proof, service centre confirmation, and work-related details if required.
Kindly consider my complaint and guide me further in filing the case officially.
Thanking you.
Yours sincerely,
**Pakshal Merchant**
Nashik, Maharashtra
Mobile: 7559305072
Email: pakshamerchant@gmail.com
The District Consumer Disputes Redressal Commission,
Nashik, Maharashtra
Respected Sir/Madam,
I purchased a **OnePlus Nord CE 4 smartphone** from **Croma Store, Nashik**, and along with the phone I also purchased **Tata Zip Care insurance** by paying an additional amount at the time of purchase.
After a few months, my phone accidentally fell down, and I submitted the device for repair under the **Tata Zip Care insurance claim**. The claim was approved and the phone was returned to me. Although the repair quality was not satisfactory, I trusted the service provider and did not raise any complaint at that time.
After a few more months, I updated my phone software, which is a normal and recommended process. Immediately after the update, a **green line appeared on the upper side of the display near the camera**. I then visited an **authorized OnePlus service centre**, where the technicians inspected the phone and informed me that the **display installed in my phone is a duplicate (non-original) display**.
This clearly indicates that during the insurance repair process, **Tata Zip Care replaced my original OnePlus display with a duplicate display without my knowledge or consent**. Due to this, my phone— which is still **under manufacturer warranty**— has developed a serious issue and I am now being denied proper service.
I would also like to bring to the notice of this Hon’ble Commission that **I work as a delivery partner with Blinkit**, and my mobile phone is an **essential tool for my livelihood**. Due to the defective and improperly repaired phone, I have suffered:
* **Loss of income**,
* **Loss of working time**, and
* **Severe inconvenience and mental stress**,
as I was unable to perform my delivery duties efficiently.
This act amounts to:
* Deficiency in service
* Use of duplicate and substandard spare parts
* Unfair trade practice
* Financial loss and mental harassment
I am suffering due to no fault of mine, and both the insurance provider and the brand are responsible for the losses caused to me.
I kindly request the Hon’ble Consumer Commission to:
1. Direct the opposite parties to provide a **free replacement with an original OnePlus display**, or **replace/refund the handset**,
2. Grant **compensation for loss of income, mental harassment, and inconvenience**, and
3. Take appropriate action against the concerned parties as deemed fit.
I am ready to submit all supporting documents such as invoice, insurance proof, service centre confirmation, and work-related details if required.
Kindly consider my complaint and guide me further in filing the case officially.
Thanking you.
Yours sincerely,
**Pakshal Merchant**
Nashik, Maharashtra
Mobile: 7559305072
Email: pakshamerchant@gmail.com