Tincy Thomas
New member
- Seller Name
- Moon Goddess Couture
- Website Name
- https://www.moongoddesscouture.com/
- Loss Amount
- 11866
- Ratings
- Opposite Party Address
- Moon Goddess Couture
K.C Abraham Master Road,
12th Cross Rd, Panampilly Nagar,
Kochi, Kerala 682036
PH: 8139014865
Before the honourable commission,
Subject: Complaint regarding non-delivery of goods, deficiency in service, unfair trade practice and failure of refund the amount paid
Respected Sir,
I have purchased goods from the Moon Goddess Couture through its online platform on 29 October 2024. The order was placed online and I paid an amount of ₹ 11,866.46 towards the purchase, including applicable charges. They accepted the payment and confirmed the order. The relevant order confirmation/invoice and payment transaction records are annexed to this complaint. In despite receiving the entire payment, they failed to deliver the ordered product to the me. Promised delivery period expired long ago.
I repeatedly attempted to obtain an update and/or resolution from them through available communication channels. However, they failed to provide a meaningful response or a definite delivery date and has failed to refund the amount paid. The conduct of the Moon Goddess Couture amounts to deficiency in service and has caused my financial loss, inconvenience, prolonged uncertainty, and mental agony. Also, lost confidence in them and no longer wishes to receive the product. The Complainant therefore seeks cancellation of the transaction and a full refund of the amount paid along with compensation caused my losses.
I hope you will consider this matter seriously & resolve as soon as possible.
Looking forward to hearing from you.
Regards,
Tincy Thomas
Subject: Complaint regarding non-delivery of goods, deficiency in service, unfair trade practice and failure of refund the amount paid
Respected Sir,
I have purchased goods from the Moon Goddess Couture through its online platform on 29 October 2024. The order was placed online and I paid an amount of ₹ 11,866.46 towards the purchase, including applicable charges. They accepted the payment and confirmed the order. The relevant order confirmation/invoice and payment transaction records are annexed to this complaint. In despite receiving the entire payment, they failed to deliver the ordered product to the me. Promised delivery period expired long ago.
I repeatedly attempted to obtain an update and/or resolution from them through available communication channels. However, they failed to provide a meaningful response or a definite delivery date and has failed to refund the amount paid. The conduct of the Moon Goddess Couture amounts to deficiency in service and has caused my financial loss, inconvenience, prolonged uncertainty, and mental agony. Also, lost confidence in them and no longer wishes to receive the product. The Complainant therefore seeks cancellation of the transaction and a full refund of the amount paid along with compensation caused my losses.
I hope you will consider this matter seriously & resolve as soon as possible.
Looking forward to hearing from you.
Regards,
Tincy Thomas
