Ramkarthik
New member
- Website Name
- Indigo
- Loss Amount
- 50000
- Ratings
I was travelling on an international journey Houston → Istanbul → Mumbai → Hyderabad. When I landed in Mumbai from Istanbul, my checked baggage arrived late, which delayed my customs clearance. After customs, I went to the IndiGo counter to re-check my baggage and collect my boarding pass for the Hyderabad flight.
Because of the baggage delay and counter processing, IndiGo issued my boarding pass only around 7:20–7:30 a.m., leaving very little time. At Mumbai airport, there is no inside connection between Terminal 1 and Terminal 2, so I had to exit the terminal, arrange transport, and travel about 5 km by road, and then go through security again.
When I tried to use the boarding pass, it did not work, and IndiGo staff cancelled it. They later issued another boarding pass, but by the time I cleared security and reached the gate, the gate was already closed, so I missed the flight. This happened because of baggage delay, late boarding pass, terminal transfer, and cancellation — not because I was late.
After this, IndiGo refused to put me on another flight the same day. Customer care and ground staff didn’t help. Since I had to reach my destination, I booked one flight with a stopover first, but later I saw a direct flight that could get me there earlier, so I booked that too. I asked IndiGo to cancel the stopover flight, but they refused.
Later, IndiGo said they won’t refund those two tickets, claiming they were “separate bookings,” even though I booked them only because I missed the original flight due to their issues.
Because of the baggage delay and counter processing, IndiGo issued my boarding pass only around 7:20–7:30 a.m., leaving very little time. At Mumbai airport, there is no inside connection between Terminal 1 and Terminal 2, so I had to exit the terminal, arrange transport, and travel about 5 km by road, and then go through security again.
When I tried to use the boarding pass, it did not work, and IndiGo staff cancelled it. They later issued another boarding pass, but by the time I cleared security and reached the gate, the gate was already closed, so I missed the flight. This happened because of baggage delay, late boarding pass, terminal transfer, and cancellation — not because I was late.
After this, IndiGo refused to put me on another flight the same day. Customer care and ground staff didn’t help. Since I had to reach my destination, I booked one flight with a stopover first, but later I saw a direct flight that could get me there earlier, so I booked that too. I asked IndiGo to cancel the stopover flight, but they refused.
Later, IndiGo said they won’t refund those two tickets, claiming they were “separate bookings,” even though I booked them only because I missed the original flight due to their issues.
