Material booked through Porter App -Driver not reached to destination and mobile is switched off

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UltimateMedikart-Virender

New member
Dealer Name
Bittu Kumar-Porter Partner Driver
Company Name
Porter-Smartshift Logistics Solutions Pvt Ltd
Customer Care Number
02269381313
Loss Amount
13924
Ratings
5.00 star(s)
Opposite Party Address
Ultimate Medikart, Plot No.270 Sec-56, Kundli Industrial Area, Sonepat, Haryana-131028
Sir/madam,

On 06-09-2025, I Virender Kumar booked a Tata Ace DL-01LAL-4436 through Porter app driver name Bittu Kumar loan the material approx 10:30am but after 12:30pm the driver mobile phone got switched off and after that it remains same. We made complaint of the incident to the Porter customer care but they are not giving any satisfactory reply now it is 3rd day of the incident and we don't have single information about the material we sent through porter.
 
Hello @UltimateMedikart-Virender

Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of laws.

To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell and at your nearest Police Station.

You can typically file a complaint:
  • Online via the National Cyber Crime Reporting Portal: https://cybercrime.gov.in
  • And in person at your nearest Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.

Thanks
 
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