MakeMyTrip not escalating refund request and postponing refund date.

[priyamkumargupta]

Company Name

MakeMyTrip

Website Name

makemytrip.com

Customer Care Number

(0124) 4628747

Loss Amount

15986

Ratings

1.00 star(s)

I booked a flight ticket from MakeMyTrip app and after paying the full amount my flight got cancelled by the airline. Since I cannot raise refund request by my myself for the airline, I used MakeMyTrip as a mediator. The app showed a raise refund request option and I applied for it. But MMT is just postponing my refund date and isn't very helpful through this procedure. I have tried calling their customer support but all they do is patch me to an automated robotic call where they ask me to press numbers. If pressing numbers but have solved my issue, I won't be talking about it here. MMT is the worst place for ticket bookings since they don't even have customer support. I have tried everything in my disposal. Tried calling them, tried escalating the issue through the app itself but all it does is postpone my refund request date. They say they have escalated the issue but they don't even provide me with any information regarding the process, not even a customer grievance ID to track my request. I have to open the app only to see my refund hasn't been escalated yet.

 

[priyamkumargupta]

Here's the Booking Invoice for my flight from Guwahati to Mumbai which has been cancelled by the airline. When I raised refund request, the airline rescheduled my trip and MMT is doing nothing about it!