shahnaz1997
New member
- Hotel Name
- Hotel New Sundaram, Ajmer
- Company Name
- Make My Trip
- Website Name
- https://www.makemytrip.com
- Customer Care Number
- (0124) 4628747
- Loss Amount
- 2264
- Ratings
This is complain about my fully paid hotel booking in Make My Trip with booking ID -NH73069524219756 .
I booked the hotel 4 days earlier and paid completely at the time of booking. I did not called property as this was mentioned in the application itself that 'phone call is not required for confirmation'.
I called the property to know the direction of the property the day before arriving and now the property is saying they have already cancelled the booking over email with MakeMyTrip. Although they refused to send me any confirmation for the cancellation. I have recorded the call with the hotel person. I would like to share it as well, but couldn't find an option to attach audio file with this complaint.
Now, I am with 2 aged persons, and have to search for the hotels to stay tomorrow early morning.
My request to Make My trip was to secure my booking or provide me an alternate booking as soon as possible, or provide me the benefits for the bounced booking as per the insuarance.
However, there was no place to complain in Make My Trip. The both phone numbers -(0124) 5045105 , (0124) 4628747 only provide options for getting information of current booking, new booking or cancelled booking, there is no email id available as well for complaining.
I havent received and refund or the insuarance money I deserve. My request to Make my trip is to provide confirmation only when it is actually confirmed, and if things dont go well, then provide a way resolve this.
I booked the hotel 4 days earlier and paid completely at the time of booking. I did not called property as this was mentioned in the application itself that 'phone call is not required for confirmation'.
I called the property to know the direction of the property the day before arriving and now the property is saying they have already cancelled the booking over email with MakeMyTrip. Although they refused to send me any confirmation for the cancellation. I have recorded the call with the hotel person. I would like to share it as well, but couldn't find an option to attach audio file with this complaint.
Now, I am with 2 aged persons, and have to search for the hotels to stay tomorrow early morning.
My request to Make My trip was to secure my booking or provide me an alternate booking as soon as possible, or provide me the benefits for the bounced booking as per the insuarance.
However, there was no place to complain in Make My Trip. The both phone numbers -(0124) 5045105 , (0124) 4628747 only provide options for getting information of current booking, new booking or cancelled booking, there is no email id available as well for complaining.
I havent received and refund or the insuarance money I deserve. My request to Make my trip is to provide confirmation only when it is actually confirmed, and if things dont go well, then provide a way resolve this.
