MAKEMYTRIP | Formal Notice & Claim for Refund + Direct Expenses Due to Deficiency in Service | Booking ID: NU710211184636162

Powdered3048

Powdered3048

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Hotel Name
MakeMyTrip (India) Private Limited | Mannat Holidays
Company Name
MakeMyTrip (India) Private Limited | Mannat Holidays
Website Name
https://www.makemytrip.com/
Loss Amount
3398
Ratings
1.00 star(s)
Opposite Party Address
19th Floor, Epitome Building No. 5, DLF Cybercity, DLF Phase III, Gurgaon, Haryana, 122001
I am writing to demand a full refund for my bus booking and full reimbursement of emergency alternative transport expenses resulting from severe deficiency of service, unauthorised relocation of boarding points, and gross delays on 03 August 2026.

Booking Details:

  • Customer Name: Tanmay
  • Booking ID: NU710211184636162
  • Invoice No: M06BS27103800011
  • Operator: Mannat Holidays
  • Bus No: BR06PF2355 (Service No: Delhi-Khatushyamji-1035PM-2)
  • Route: Noida to Narnaul
  • Ticket Amount Paid: ₹298.95
Summary of Incidents:

  1. Unauthorised Boarding Change: The bus was booked to pick me up at Akshardham Metro Station at 09:20 AM on 03 August 2026. Upon calling the boarding contact (9266422425), I was redirected to 9266422423 and instructed to skip Akshardham and travel to Kashmere Gate Metro Station (Gate 3) at 10:15 AM due to alleged bus issues at Timarpur. I spent ₹600 on a cab to Kashmere Gate.
  2. False Guarantees: At Kashmere Gate, contact persons asked me to shift again to HP Petrol Pump (Gate 4) by 10:30 AM. Five other stranded passengers were at the site receiving conflicting explanations.
  3. Non-Movement of Bus: Live tracking YourBus showed the bus stationary at Timarpur Bus Parking throughout the wait. MMT support ticket was created at 11:34 AM.
  4. Forced Emergency Travel: By 12:30 PM (over 3 hours late), after carrying two 9 kg bags in extreme weather with no bus movement, I was forced to hire an intercity cab to Narnaul for ₹2,500.
  5. Gross Delay: The driver (7982106312) called at 01:07 PM (nearly 4 hours late), stating they had arrived at the HP petrol Pump, Kashmere Gate, which is 13 km from my originally contracted boarding point.
Financial Claim:

  • Bus Ticket Refund: ₹298.95
  • Local Cab (Noida to Kashmere Gate): ₹600.00
  • Intercity Cab (Kashmere Gate to Narnaul): ₹2,500.00
  • Total Claimed Amount: ₹3,398.95
Please process this claim within 7 business days. If unresolved, I will escalate this matter to the National Consumer Helpline (NCH) and file a formal petition before the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 for deficiency in service and financial loss.
 

Attachments

Hello @tanmaysrma

Thank you for reaching out. We noticed that you are facing the similar problem with Make MY Trip that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Hotel Post in thread 'Room booked but not stayed'

Hello @Praveenkm2012

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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