Surabhi Raman
New member
- Website Name
- indigo
- Loss Amount
- 41000
- Ratings
To,
The Consumer Forum
Cc:
Customer Relations, IndiGo Airlines (customer.relations@goindigo.in)
Directorate General of Civil Aviation (DGCA) – nodalofficer.dgca@gov.in
Subject: Complaint Regarding Flight Delay by IndiGo Airlines Causing Missed International Connection and Financial Loss
Dear Sir/Madam,
I am writing to lodge a formal complaint against IndiGo Airlines for negligence and poor service that caused me to miss my connecting international flight and incur a substantial financial loss.
Details of the Incident:
Due to an IndiGo flight delay, I arrived in Guangzhou later than scheduled and consequently missed my onward international connection to Japan. Since I had important academic commitments in Japan and there was no assistance provided by IndiGo, I had no choice but to purchase a new ticket at my own expense.
Despite repeated assurances on-time performance, IndiGo’s delays have caused significant inconvenience, stress, and financial burden.
Relief Sought:
Supporting Documents Attached:
I kindly request the Consumer Forum to take appropriate action under the Consumer Protection Act, 2019, for deficiency in service and unfair trade practice.
Thank you for your attention. I look forward to a prompt and fair resolution.
Sincerely,
Surabhi Raman
Email: ramansurabhi14@gmail.com
Phone: +81-7031564652
(Currently residing in Japan)
The Consumer Forum
Cc:
Customer Relations, IndiGo Airlines (customer.relations@goindigo.in)
Directorate General of Civil Aviation (DGCA) – nodalofficer.dgca@gov.in
Subject: Complaint Regarding Flight Delay by IndiGo Airlines Causing Missed International Connection and Financial Loss
Dear Sir/Madam,
I am writing to lodge a formal complaint against IndiGo Airlines for negligence and poor service that caused me to miss my connecting international flight and incur a substantial financial loss.
Details of the Incident:
- Name: Surabhi Raman
- PNR / Booking Reference: CBLF6H
- Flight Number: 6E1703 (Kolkata – Guangzhou)
- Scheduled Departure: 22:00 hrs, 8th November 2025, from Kolkata (CCU)
- Scheduled Arrival: 04:05 hrs, 9th November 2025, at Guangzhou (CAN)
- Connecting Flight Missed: Spring Airlines 9C6159 (Guangzhou – Osaka Kansai), departing 05:55 hrs on 9th November 2025
- Alternative Ticket Purchased: China Southern Airlines CZ8107 (Guangzhou – Osaka), costing INR 33,000 (Booking Order No: Go251109302898800042)
Due to an IndiGo flight delay, I arrived in Guangzhou later than scheduled and consequently missed my onward international connection to Japan. Since I had important academic commitments in Japan and there was no assistance provided by IndiGo, I had no choice but to purchase a new ticket at my own expense.
Despite repeated assurances on-time performance, IndiGo’s delays have caused significant inconvenience, stress, and financial burden.
Relief Sought:
- Full reimbursement of INR 41,000 spent on the rebooked ticket.
- Compensation for the inconvenience and disruption caused.
- An official explanation from IndiGo regarding the delay and lack of assistance for affected passengers.
Supporting Documents Attached:
- IndiGo Flight Itinerary (Gaya–Kolkata–Guangzhou)
- Missed Spring Airlines Flight (Guangzhou–Osaka)
- China Southern Airlines Ticket (New booking for INR 33,000)
- Payment proof of the rebooked ticket
I kindly request the Consumer Forum to take appropriate action under the Consumer Protection Act, 2019, for deficiency in service and unfair trade practice.
Thank you for your attention. I look forward to a prompt and fair resolution.
Sincerely,
Surabhi Raman
Email: ramansurabhi14@gmail.com
Phone: +81-7031564652
(Currently residing in Japan)