loss/misplacement of sneakers and deficiency in service by Mainstreet Marketplace

S

souryansh Baiswade

New member
Seller Name
Souryansh Baiswade, C43phase1 alka avenue colony near uslapur railway station Bilaspur Chhattisgarh,62322 75035 Versus Opposite Party: Mainstreet Marketplace [Office Address, Mumbai – if known] Subject: Complaint regarding loss/misplacement of sneakers and deficiency in service by Mainstreet Marketplace Respected Sir/Madam, I, the complainant, respectfully submit this complaint against the Opposite Party on the following grounds: 1. Facts of the Case: That I had sent a pair of sneakers to the Opposite Party, Mainstreet Marketplace, for selling through their thrift platform. That the sneakers were dispatched through India Post approximately 5 months ago. That after delivery, I contacted their team, and their staff member named Manushree confirmed through chats that they had received my sneakers. That I possess all relevant evidence, including: Chat conversations confirming receipt Photos of the sneakers Proof of dispatch via India Post That after several months, when I followed up regarding the sale/payment, another staff member named Vedansh started responding and denied receiving the sneakers. That the Opposite Party has been misleading and harassing me for the past 2 months by giving false and contradictory statements. 2. Deficiency in Service & Unfair Trade Practice: The Opposite Party has shown gross negligence in handling my product. There is clear deficiency in service as defined under the Consumer Protection Act. Their actions amount to unfair trade practice, as they first confirmed receipt and later denied it. The conduct has caused me mental harassment, financial loss, and unnecessary stress. 3. Cause of Action: The cause of action arose when: My sneakers were received and acknowledged by their team, and Later denied without justification, despite proof. The issue is ongoing as the Opposite Party has failed to resolve the matter. 4. Relief Sought: I humbly request this Hon’ble Commission to: Direct the Opposite Party to: Either return my sneakers immediately, OR Pay the full market value of the sneakers Award compensation for mental harassment and inconvenience Direct payment of litigation costs Pass any other order deemed fit in the interest of justice 5. List of Documents: Copy of chat conversations Proof of dispatch (India Post receipt) Photos of sneakers Any other relevant communication 6. Declaration: I declare that the information provided above is true to my knowledge and belief. Date: [Insert Date] Place: [Your City] Signature: [Your Name]
Company Name
Nike joradan
Product Name
Sneakers air jordan 1 mid grey colour
Customer Care Number
86027 27207
Loss Amount
12000
Ratings
5.00 star(s)
Opposite Party Address
Address of The Mainstreet Marketplace
Shoe store
Shop No. 3, Sunbeam CHS Ltd
Perry Cross Road, Bandra West
Next to Deme by Gabriella Store
Mumbai, Maharashtra – 400050, India

📞 Phone: +91 7378352201


Manushree Mainstreet Mumbal Head Office 39 Deeplyot Bungalow, 1st Floor,Church Avenue Road_400054. next to Sacred heart Church, Santacruz West, Mumbai Maharashtra 400054
Souryansh Baiswade
C43 alka avenue colony near uslapur railway station Bilaspur Chhattisgarh
62322 75035


Versus


Opposite Party:
Mainstreet Marketplace
Address of The Mainstreet Marketplace
Shoe store
Shop No. 3, Sunbeam CHS Ltd
Perry Cross Road, Bandra West
Next to Deme by Gabriella Store
Mumbai, Maharashtra – 400050, India



Complaint regarding loss/misplacement of sneakers and deficiency in service by Mainstreet Marketplace​



Respected Sir/Madam,​


I, the complainant, respectfully submit this complaint against the Opposite Party on the following grounds:



1. Facts of the Case:​


  1. That I had sent a pair of sneakers to the Opposite Party, Mainstreet Marketplace, for selling through their thrift platform.
  2. That the sneakers were dispatched through India Post approximately 5 months ago.
  3. That after delivery, I contacted their team, and their staff member named Manushree confirmed through chats that they had received my sneakers.
  4. That I possess all relevant evidence, including:
    • Chat conversations confirming receipt
    • Photos of the sneakers
    • Proof of dispatch via India Post
  5. That after several months, when I followed up regarding the sale/payment, another staff member named Vedansh started responding and denied receiving the sneakers.
  6. That the Opposite Party has been misleading and harassing me for the past 2 months by giving false and contradictory statements.


2. Deficiency in Service & Unfair Trade Practice:​


  • The Opposite Party has shown gross negligence in handling my product.
  • There is clear deficiency in service as defined under the Consumer Protection Act.
  • Their actions amount to unfair trade practice, as they first confirmed receipt and later denied it.
  • The conduct has caused me mental harassment, financial loss, and unnecessary stress.


3. Cause of Action:​


The cause of action arose when:


  • My sneakers were received and acknowledged by their team, and
  • Later denied without justification, despite proof.

The issue is ongoing as the Opposite Party has failed to resolve the matter.



4. Relief Sought:​


I humbly request this Hon’ble Commission to:


  1. Direct the Opposite Party to:
    • Either return my sneakers immediately, OR
    • Pay the full market value of the sneakers
  2. Award compensation for mental harassment and inconvenience
  3. Direct payment of litigation costs
  4. Pass any other order deemed fit in the interest of justice


5. List of Documents:​


  • Copy of chat conversations
  • Proof of dispatch (India Post receipt)
  • Photos of sneakers
  • Any other relevant communication


6. Declaration:​


I declare that the information provided above is true to my knowledge and belief.



Date: 22, april,2026
Place: Bilaspur Chhattisgarh


Signature:
Souryansh Baiswade
 

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