M K Sharma
New member
- Dealer Name
- Amazon
- Company Name
- Longway
- Product Name
- Longway Superb 15 Ltr Storage Water Geyser
- Customer Care Number
- 8750593593
- Loss Amount
- 3704
- Ratings
- Opposite Party Address
- 13, Block, E, DSIIDC Industrial Area, Sector 1, Bawana, Delhi, 110039
Dear Sir/Madam,
I am compelled to escalate my grievance regarding the defective Longway Superb 15 L Storage Water Geyser (Order ID: 406-8940416-4426765) purchased via Amazon. Despite my repeated efforts to lodge my complaint of Geyser under warranty on Amazon as well Longway portal and whatsapp Number 8750593593, neither Amazon nor Longway has provided any resolution. This reflects a serious breach of consumer trust and after-sales responsibility.
The geyser, delivered on 15-Aug-2026, was installed properly and was working since then till 28-Oct-2026, but since last two days MCB is tripping while switching ON the Geyser. I got it checked from my society Electrician and he asked me to call Geyser mechanic as electical wiring, MCB, Switchboard are OK. I tried to lodge my complaint on given number: 8750593593 and email: care@longwayindia.com but I have recieved no response till and my complaint is not even registered.
I wish to place on record the following lapses:
- Absence of customer care support: Longway has no toll-free helpline or accessible grievance redressal mechanism.
- No authorized service centres: Customers are left stranded without any repair or replacement options.
- Amazon’s continued listing of Longway products: Despite knowing the lack of support infrastructure, Amazon continues to sell these products, misleading consumers with false assurances of service.
This situation amounts to misrepresentation, poor service, and violation of consumer rights.
I demand the following immediate actions:
1. Replacement or repair of the defective geyser without further delay.
2. Written accountability from Amazon and Longway for failing to provide promised customer support.
3. Assurance of corrective measures so that products without proper service infrastructure are not listed, thereby preventing future consumer exploitation.
For reference, here are the purchase details:
- Product: Longway Superb 15 L Storage Water Geyser, 5 Star BEE Rating, SS Tank, Anti-Rust Coating, Multi Safety
- Invoice No.: MKT-267411932
- Order Date: 12-08-2026
- Invoice Date: 12-08-2026
- Invoice copy attached
This matter has already been escalated to the Consumer Forum, and I expect a written response within 7 working days. Failure to act will compel me to pursue stronger legal remedies and highlight this case to relevant government agencies for consumer protection violations.
I trust you will treat this matter with the seriousness it deserves.
Sincerely,
Manoj Kumar Sharma
I am compelled to escalate my grievance regarding the defective Longway Superb 15 L Storage Water Geyser (Order ID: 406-8940416-4426765) purchased via Amazon. Despite my repeated efforts to lodge my complaint of Geyser under warranty on Amazon as well Longway portal and whatsapp Number 8750593593, neither Amazon nor Longway has provided any resolution. This reflects a serious breach of consumer trust and after-sales responsibility.
The geyser, delivered on 15-Aug-2026, was installed properly and was working since then till 28-Oct-2026, but since last two days MCB is tripping while switching ON the Geyser. I got it checked from my society Electrician and he asked me to call Geyser mechanic as electical wiring, MCB, Switchboard are OK. I tried to lodge my complaint on given number: 8750593593 and email: care@longwayindia.com but I have recieved no response till and my complaint is not even registered.
I wish to place on record the following lapses:
- Absence of customer care support: Longway has no toll-free helpline or accessible grievance redressal mechanism.
- No authorized service centres: Customers are left stranded without any repair or replacement options.
- Amazon’s continued listing of Longway products: Despite knowing the lack of support infrastructure, Amazon continues to sell these products, misleading consumers with false assurances of service.
This situation amounts to misrepresentation, poor service, and violation of consumer rights.
I demand the following immediate actions:
1. Replacement or repair of the defective geyser without further delay.
2. Written accountability from Amazon and Longway for failing to provide promised customer support.
3. Assurance of corrective measures so that products without proper service infrastructure are not listed, thereby preventing future consumer exploitation.
For reference, here are the purchase details:
- Product: Longway Superb 15 L Storage Water Geyser, 5 Star BEE Rating, SS Tank, Anti-Rust Coating, Multi Safety
- Invoice No.: MKT-267411932
- Order Date: 12-08-2026
- Invoice Date: 12-08-2026
- Invoice copy attached
This matter has already been escalated to the Consumer Forum, and I expect a written response within 7 working days. Failure to act will compel me to pursue stronger legal remedies and highlight this case to relevant government agencies for consumer protection violations.
I trust you will treat this matter with the seriousness it deserves.
Sincerely,
Manoj Kumar Sharma