Kamlesh Choubey
New member
- Dealer Name
- Livpure
- Company Name
- Livpure
- Product Name
- Livpure RO
- Customer Care Number
- 8800762226
- Loss Amount
- 3500
- Ratings
- Opposite Party Address
- Registered Address
Livpure Smart Homes Pvt Ltd, Plot No 221, Udhyog Vihar Phase 1, Gurgaon, Haryana, 122016 India
I am customer of Livpure RO (Rental) since June 2024, however everything was working well as never got any issue except 1 or 2 which was resolved within timely fashion.
However from last 6 month we are in trouble and never seen or heard like the services provided by Livpure.
I mean they are into water business which falls under essential services and they should serve utmost priority, however they are not bothered about the same.
I had logged the complaint as TDS was more than 300 and person came and replaced the fileter and all.
However again after approx 2 month same situation has happened and then requested to replace the machine which took more than 10 days after so much efforts.
Machine was replaced but it was same condition where water was overflowing and TDS was increasing like anuthing automatically.
I complaint about the same person came couple of times but no use.
I stated the same thing to customer care and they were unable to fix this after so many efforts.
However i recharged for next 3months just a week ago since its non functional .
Then after so much frustration i requested to cancel and refund my amount which is deposite amount of Rs 1500 and recharge amount around 2000 INR.
But they have their own policy where they dont return the recharge amount however since i have rechagred RO is machine is not working even you must have data and you can check.
Then why my amount can not be refunded.
However from last 6 month we are in trouble and never seen or heard like the services provided by Livpure.
I mean they are into water business which falls under essential services and they should serve utmost priority, however they are not bothered about the same.
I had logged the complaint as TDS was more than 300 and person came and replaced the fileter and all.
However again after approx 2 month same situation has happened and then requested to replace the machine which took more than 10 days after so much efforts.
Machine was replaced but it was same condition where water was overflowing and TDS was increasing like anuthing automatically.
I complaint about the same person came couple of times but no use.
I stated the same thing to customer care and they were unable to fix this after so many efforts.
However i recharged for next 3months just a week ago since its non functional .
Then after so much frustration i requested to cancel and refund my amount which is deposite amount of Rs 1500 and recharge amount around 2000 INR.
But they have their own policy where they dont return the recharge amount however since i have rechagred RO is machine is not working even you must have data and you can check.
Then why my amount can not be refunded.