Line in display

J

JAFNA JAHAN

New member
Model
Samsung s23
Dealer Name
Samsung
Company Name
Samsung
Customer Care Number
+9144 6170 0440
Loss Amount
8731
Ratings
5.00 star(s)
Opposite Party Address
Samsung india
There is line shows after sofware update. I created job sheet and contacted samsung customer care. But so many interaction there is no action to change display free cost.
Some of my friends get free display replacement after this issue. But they denied for me.
They do not informed this software update cause line issue. This is their software fault. For their software bug
They say that i will pay 8731 for display replacement.
I want display replacement free cost.
 
Hello @JAFNA JAHAN

Thank you for reaching out. We noticed that you are facing the similar problem but the company was different, that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Complaint Against POCO/Xiaomi for Denial of Legitimate Warranty Claim Despite No Physical Damage'

Hello @sureshjb143

We have carefully reviewed all the details and documents you have submitted regarding your complaint against POCO Mobile. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

Supporting Judgment against POCO Mobile:

Kerala - Kannur - CC/511/2023...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Please note: The process of filling complaint in the Consumer Forum is same even if the company is different.

Thanks
 
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