LG OLED TV Not Repaired Even After 2 Months Despite Valid ResQ Protection Plan – Reliance Digital

[Dudheshwar]

Dealer Name

1st & 2nd Floor, Uno Complex, Patliputra Kurji Rd, near Sai Mandir, New Patliputra Colony, Patliputra Colony, Patna, Bihar 800013

Company Name

Reliance Digital

Product Name

LG OLED TV

Customer Care Number

1800 889 1055

Loss Amount

124000

Ratings

5.00 star(s)

Opposite Party Address

Falt no 8Q-T5, Saakar Aqua City, Hatiya Khand, Danapur, Patna-801113

Dear Team,

I am submitting this complaint against Reliance Digital and its ResQ Protection Plan for failing to repair my LG OLED Television despite repeated assurances and more than two months of waiting.

Product Details

• Product: LG 55" UHD Smart OLED TV (OLED55C2X)
• Ticket No.: 780306804026
• Service Order No.: 8082576841
• Protection Plan: Valid up to 05 February 2027

Timeline of Events
• I registered a service complaint on 27 May 2026 under my valid ResQ Protection Plan.
• The assigned technician visited my residence, inspected the television, and confirmed that the display panel was defective.
• Since then, I have made numerous follow-up calls and sent several emails to Reliance Digital Customer Care, the ResQ team, and the Reliance Digital store from where I purchased the television.
• Every time I receive the same response—that the matter has been "escalated" and that I will receive an update "tomorrow." Unfortunately, no repair or replacement has been carried out.
• Reliance Digital has repeatedly acknowledged my complaint and apologized for the delay, yet no concrete action has been taken.

My Grievance
It has now been more than two months, and my television remains unusable.
I purchased the ResQ Protection Plan with the expectation of prompt after-sales support. Instead, I have been forced to spend considerable time following up with different departments without receiving any resolution.
This prolonged delay has caused significant inconvenience and mental harassment and, in my opinion, amounts to a clear deficiency in service.

I Request Reliance Digital to:

1. Immediately repair or replace my television.
2. Provide a written explanation for the extraordinary delay.
3. Confirm a definite date for resolution.
4. Compensate me appropriately for the prolonged inconvenience and deficient service.

I request the forum to take this complaint seriously and provide an early resolution.

Thank you.

Dudheshwar Kumar