Lenskart Prepaid Order Not Delivered and Refund Not Processed

F

Fahad

New member
Seller Name
Lenskart
Company Name
Lenskart Pvt Ltd.
Product Name
Sunglasses
Customer Care Number
9999899998
Loss Amount
6700
Ratings
1.00 star(s)
Opposite Party Address
Lenskart Solutions Pvt. Ltd.,

W-123, Sector 11,

Noida, Uttar Pradesh - 201301,

India.
I placed a prepaid order for sunglasses from
Lenskart, which was supposed to be delivered
by 9th October 2025. However, today is 11th
October 2025, and the order has still not been
delivered.
I contacted customer support and requested to cancel the order and issue a refund, but they are not processing the cancellation or refund.
This delay and lack of response are causing inconvenience. I request immediate order cancellation and refund of my prepaid
amount.
 
Hello @Fahad

Before proceeding further, we recommend that you first send an email to the customer care department of the Lenskart (Customergrievances@lenskart.in), clearly outlining your concerns and requesting to cancel the order and refund the paid amount.

This step not only gives the Lenskart a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
 
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