Lenskart does not refund my money in my bank account

Abhishek kumar9374

Abhishek kumar9374

New member
Seller Name
Lenskart
Company Name
Lenskart
Product Name
Glasses
Website Name
Lenskart.com
Customer Care Number
9999899998
Loss Amount
600
Ratings
1.00 star(s)
Opposite Party Address
Lenskart company
I ordered a glasses but after sometime I want to return in a delivery time. They take away the product and refund my money in store credit instead of my bank account. This is not right because I don't want anything next order from lenskart then what shall I do for the my credit money in the lenskart app. And they take my money from bank then why not return their right place
I want to resolve this issue by the government
 
Hello @Abhishek kumar9374

Dear Sir/Madam,

We have carefully reviewed your complaint against Lenskart.

As per your submission, you placed an order for glasses on Lenskart and initiated a return during the delivery period. Lenskart picked up the product successfully, but instead of refunding the amount to your original bank account, they credited the money as store credit within the Lenskart app. You have clearly stated that you do not wish to make any future purchases from Lenskart, which makes the store credit entirely unusable and of no value to you. Since the original payment was made from your bank account, you rightfully expect the refund to be returned to the same source.

We acknowledge receipt of your complaint and the details you have shared.

Before filing a case at e-jagriti.gov.in, we strongly suggest you first send a formal Legal Notice to:

CEO / Managing Director
Lenskart Solutions Pvt. Ltd.
Plot No. 14, Sector 44, Gurugram,
Haryana – 122003

Sending a registered legal notice often compels the opposite party to respond or settle before the matter reaches consumer court.

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

If you need any help drafting the legal notice or uploading documents on the portal, we are here to assist you.

Thanks
 
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