jitendra-sahu
New member
- Dealer Name
- Lenevo
- Company Name
- Lenevo
- Product Name
- Lenovo Laptop Slim 5-14IRL8 i5 13420H/16-512-int/W11+O21-14
- Customer Care Number
- 7084119772
- Loss Amount
- 65000
- Ratings
- Opposite Party Address
- Lenovo Premium Care, India
Hello Sir,
Product:=> Lenovo Laptop Slim 5-14IRL8
i5 13420H/16-512-int/W11+O21-14
Maine lenevo ka laptop August 2023 ko purchase kiya tha Pune ki ek showroom se jiska name Absolute IT Solutions Pvt Ltd , Akurdi Store. Aur maine lenevo ka Prime Warrenty service bhi purchase ki thi, jiski limit abhi approx 14 month baki hai. Abhi kuch din pahle mere laptop me kuch accidental damages aaye the jiski complaint maine approx 12 ya phir 13 JUNE 2025 ko customer care pe maine kiya tha. maine proper Damage photos aur screenshots attach karke bheja tha jikse liye unhone mujhe support bhi kiya, lekin usme screen bhi bend thi jiske liye maine unse complaint kiya ki apne screen ki body nahi bheji, joki screen bhi damage thi. then unke engineer ne sirf parts change kiye aur half support karke hi wo chale gaye. unke parts change karne ki wjh se laptop me abhi new issues like bitlocker ka issues aa rahe hai .
ye bat maine unke engineer se bola to unhone mujhe kuch documents follow karne ke liye bola, maine same document follow kiya but mera issues resolve nahi hua. maine engineer ko call kiya same time but usne support karne se mana kar diya maine again customer care pe bat ki aur agaain apna concern raised kiya screen ki body aur bitlocker se related issues bataya. unhone mujhe hope di aur bola ki hum next day engineers visit bhej denge but mujhe koi support nahi mila pichle ek hafte se jyada ho gaye hai main customer care pe bat karta hoo to wo bs ye bolte hai ki sir hum esclate kar rahe hai lekin koi bhi support mujhe nahi mil raha hai. even kanpur ke service center se mujhe 3 din pahle (18/06/2025) ko call ati hai syd mera number not reachable tha. but unhone mujhe again koi call nahi jab meer pass notification aya to maine unse 2 ghante bad milne ke liye bola but unhone bola ki main next day visit ke liye aa jaoonga lekin wo nahi aye, aur jab maine call ki to engneer battmiji se bat kar raha tha aur mujhe service center jane ke liye bol raha tha. jiske liye maine mana kiya ki nahi mera office ka work rahta hai maine nahi aa sakta hoo pls ap ghar visit karke solve kar dijiye. uske regarding maine already mail kiya hai. main mail ka screenshot attach kar raha hoo.
Aur aj 21/06/2025 maine kanpur ke service center jinhone engineer assign kiya tha aj maine unhe morning se call kar raha hoo but wo kisi bhi trh ka koi update nahi provide kar rahe hai. 20/06/2025 ko call aya tha morning me tab unhone bol ki engineer aj aa jayega main poora din wait karta raha engineer nahi aya maine jab call karke poocha to unhone reason diya ki engineer abhi kidwai nagar me hai barish me stuck hai, jabki barish sirf ek se 2 ghante hi huee thi.
Then next day service center pe call karke poocha engineer visit ke liye to unhone bol ki aj bhej denge but aj bhi poora din hone wala hai. abhi tak koi update nahi diya even maine unhe approx 10 times call kia but koi update nahi call hi nahi pick kar rahe hai.
Maine lenevo Prime customer care ko call kiya maine apna concern raised kiya but waha se bhi mujhe koi support nhi mila sirf unhone ye bola ki sir humne email bheja hai. humne esclate kar diya hai but abhi tak koi support nhi mila hai.
Main ek working employee ho without laptop main apne office ka work nahi kar pa raha hoo jis wajh se mujhe bht problem ho rahee hai. please meri help kiiye. inhone mujhe bht jyada frustreate kar diya hai.
Lenovo Case No. => 2025761509
Customer Care No =>
Lenovo Premium Care, India
Phone: 1800-121-9339
Kanpur Customer care => 7084119772
Product:=> Lenovo Laptop Slim 5-14IRL8
i5 13420H/16-512-int/W11+O21-14
Maine lenevo ka laptop August 2023 ko purchase kiya tha Pune ki ek showroom se jiska name Absolute IT Solutions Pvt Ltd , Akurdi Store. Aur maine lenevo ka Prime Warrenty service bhi purchase ki thi, jiski limit abhi approx 14 month baki hai. Abhi kuch din pahle mere laptop me kuch accidental damages aaye the jiski complaint maine approx 12 ya phir 13 JUNE 2025 ko customer care pe maine kiya tha. maine proper Damage photos aur screenshots attach karke bheja tha jikse liye unhone mujhe support bhi kiya, lekin usme screen bhi bend thi jiske liye maine unse complaint kiya ki apne screen ki body nahi bheji, joki screen bhi damage thi. then unke engineer ne sirf parts change kiye aur half support karke hi wo chale gaye. unke parts change karne ki wjh se laptop me abhi new issues like bitlocker ka issues aa rahe hai .
ye bat maine unke engineer se bola to unhone mujhe kuch documents follow karne ke liye bola, maine same document follow kiya but mera issues resolve nahi hua. maine engineer ko call kiya same time but usne support karne se mana kar diya maine again customer care pe bat ki aur agaain apna concern raised kiya screen ki body aur bitlocker se related issues bataya. unhone mujhe hope di aur bola ki hum next day engineers visit bhej denge but mujhe koi support nahi mila pichle ek hafte se jyada ho gaye hai main customer care pe bat karta hoo to wo bs ye bolte hai ki sir hum esclate kar rahe hai lekin koi bhi support mujhe nahi mil raha hai. even kanpur ke service center se mujhe 3 din pahle (18/06/2025) ko call ati hai syd mera number not reachable tha. but unhone mujhe again koi call nahi jab meer pass notification aya to maine unse 2 ghante bad milne ke liye bola but unhone bola ki main next day visit ke liye aa jaoonga lekin wo nahi aye, aur jab maine call ki to engneer battmiji se bat kar raha tha aur mujhe service center jane ke liye bol raha tha. jiske liye maine mana kiya ki nahi mera office ka work rahta hai maine nahi aa sakta hoo pls ap ghar visit karke solve kar dijiye. uske regarding maine already mail kiya hai. main mail ka screenshot attach kar raha hoo.
Aur aj 21/06/2025 maine kanpur ke service center jinhone engineer assign kiya tha aj maine unhe morning se call kar raha hoo but wo kisi bhi trh ka koi update nahi provide kar rahe hai. 20/06/2025 ko call aya tha morning me tab unhone bol ki engineer aj aa jayega main poora din wait karta raha engineer nahi aya maine jab call karke poocha to unhone reason diya ki engineer abhi kidwai nagar me hai barish me stuck hai, jabki barish sirf ek se 2 ghante hi huee thi.
Then next day service center pe call karke poocha engineer visit ke liye to unhone bol ki aj bhej denge but aj bhi poora din hone wala hai. abhi tak koi update nahi diya even maine unhe approx 10 times call kia but koi update nahi call hi nahi pick kar rahe hai.
Maine lenevo Prime customer care ko call kiya maine apna concern raised kiya but waha se bhi mujhe koi support nhi mila sirf unhone ye bola ki sir humne email bheja hai. humne esclate kar diya hai but abhi tak koi support nhi mila hai.
Main ek working employee ho without laptop main apne office ka work nahi kar pa raha hoo jis wajh se mujhe bht problem ho rahee hai. please meri help kiiye. inhone mujhe bht jyada frustreate kar diya hai.
Lenovo Case No. => 2025761509
Customer Care No =>
Lenovo Premium Care, India
Phone: 1800-121-9339
Kanpur Customer care => 7084119772
