Laptop Lenovo laptop issue

A

abhinavrao

New member
Dealer Name
https://www.lenovo.com/in/en/
Company Name
Lenovo
Product Name
Lenovo Ideapad Pro 5
Customer Care Number
1800 121 9339
Loss Amount
251913
Ratings
1.00 star(s)
I have purchased a Lenovo Ideapad Pro 5 laptop with 3 year on site repair, 3 year accidental damage protection service included for my work via their website on 24-03-2025.

After taking delivery of the laptop on 16-04-2025, I have noticed that the keyboard was defective and requested for service technician to resolve the issue, who replaced the keyboard.
As per Lenovo policy, for any defect found in a new laptop within 7 days the customer will be provided with a new laptop, which was not provided to me.

Going forward, the laptop turned off on 31-05-2025 night during working and did not work again, for which I have raised a complaint on 01-06-2025. Despite repeated request and Lenovo technicians visiting me twice on 10-06-2025 and 16-06-2025 and taking my laptop with them on 16-06-2025, they have not solved the problem.

I have emailed and communicated to their customer complaint number stating that I am not satisfied with the quality of product provided to me and have requested for the data recovery from the laptop and to issue me a full refund for it.

Thus far I have lost 21 days of work productivity since the last complaint raised and request for support in addressing my grievance inclusive of:
1. Refunding the full amount of the laptop to the tune of INR 88913
2. Recovery of my work data from the laptop free of charge
3. Compensating my loss of work from 01-06-2025 until the resolution of this issue @ INR 3000 per day (as of today, 21-06-2025 it is INR 63000)
4. Compensating my loss of mental peace INR 100000

Regards
Abhinav Rao
 

Attachments

Hello @abhinavrao

Thank you for reaching out. We noticed that you are facing the similar problem about the laptop warranty, even after paying the amount for the extended warranty. We kindly request you to please review that thread for the information you’re looking for.

Please Note: The process of filing complaint in the Consumer Forum is same, even if the Company is different.

In the below case, consumer forum awarded Rs. 2,15000/- as a compensation and the price of the laptop which was around Rs. 60000/-

VISHVRAJSINH1505

Thread 'WARRANTY INVOICE ISSUE'

*15 th sep* - I paid 57344 /- to Flipkart which includes (laptop worth -54039/- and extend accident warranty of 3 years worth 3304/-)
*18 th sep** - I got my laptop and with that i am Fully satisfied .
And on that day I got 2 invoice bill on my mail , I thought that one of them is for laptop bill and another is of warranty i brought .
After few day when I have to give payment bill to my father I check open them , and at that time I was shock that send invoice was not a warranty invoice it is some of courier charge slip .
*21 sep* - I called Flipkart coustomer care helpline for my...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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