Raj Kumar Pandey
New member
- Dealer Name
- Buzz Retail India Pvt. Ltd.
- Company Name
- GOBOULT
- Product Name
- F Charge Neckband
- Customer Care Number
- 9667879464
- Loss Amount
- 899
- Ratings
- Opposite Party Address
- Ship-from Address: Gata No 193 & 194, Gata no 198 & 195, Gata No 144, Gata no 197 & 198, Gata No 164,Gata No 158 Kha & 192
Ga, Gata no 157, Gata No 191, 25 Kanpur, Lucknow Expressway Village Rasulpur Tehsil Hasanganj Distt Unnao, Lucknow Uttar pradesh
209859, Lucknow , UTTAR PRADESH, India - 209859, IN-UP ,
Dear Sir
I am constrained to issue this legal notice regarding the defective GOBOULT F Charge Neckband purchased on 20 August 2025.
I initially received a faulty product, and after significant hardship, repeated complaints, and an unreasonable delay of approximately one month, a replacement was provided. However, within 15 days, the replacement unit has also become defective. The issues include unclear sound, absence of proper bass, and poor connectivity.
Further, I would like to bring to your notice that the product was collected from my home on 13 April. However, as of today, I have not received any update from your team regarding the status of my product, which reflects a complete lack of communication and unresolved service action.
This repeated supply of defective goods and the delay in redressal clearly amount to:
“Defect” as defined under Section 2(10) of the Consumer Protection Act, 2019 (fault, imperfection, or shortcoming in quality, quantity, or standard).
“Deficiency in service” under Section 2(11) of the Act (any fault, imperfection, or inadequacy in the quality, nature, and manner of performance).
“Unfair trade practice” under Section 2(47), as the product fails to meet the expected standards and representations made at the time of sale.
All costs and consequences arising from such legal action shall be borne by company.
My details are as follows:
Name: Raj Kumar Pandey
Address: 70K/1 North Lokpur, Naini, Prayagraj – 211008
I expect your immediate response and resolution.
My current Ticket No : 775910040417
AWB No : 35950112587830
I am constrained to issue this legal notice regarding the defective GOBOULT F Charge Neckband purchased on 20 August 2025.
I initially received a faulty product, and after significant hardship, repeated complaints, and an unreasonable delay of approximately one month, a replacement was provided. However, within 15 days, the replacement unit has also become defective. The issues include unclear sound, absence of proper bass, and poor connectivity.
Further, I would like to bring to your notice that the product was collected from my home on 13 April. However, as of today, I have not received any update from your team regarding the status of my product, which reflects a complete lack of communication and unresolved service action.
This repeated supply of defective goods and the delay in redressal clearly amount to:
“Defect” as defined under Section 2(10) of the Consumer Protection Act, 2019 (fault, imperfection, or shortcoming in quality, quantity, or standard).
“Deficiency in service” under Section 2(11) of the Act (any fault, imperfection, or inadequacy in the quality, nature, and manner of performance).
“Unfair trade practice” under Section 2(47), as the product fails to meet the expected standards and representations made at the time of sale.
- Immediate replacement of the defective product with a brand-new, properly functioning unit; OR
- Full refund of the purchase amount, at my discretion.
All costs and consequences arising from such legal action shall be borne by company.
My details are as follows:
Name: Raj Kumar Pandey
Address: 70K/1 North Lokpur, Naini, Prayagraj – 211008
I expect your immediate response and resolution.
My current Ticket No : 775910040417
AWB No : 35950112587830