nikhil1994
New member
- Loss Amount
- 2210
- Ratings
To,
The Grievance Redressal Officer / Management,
Livpure Smart Homes Pvt. Ltd.
Copy To:
The National Consumer Disputes Redressal Commission (NCDRC) / National Consumer Helpline (NCH)
From,
Nikhil Shivprasad Bhise
8850415921
Dear Livpure Management,
This is a formal legal notice and a pre-litigation complaint regarding the gross deficiency of service, deliberate negligence, and mental harassment caused by Livpure Smart Homes Pvt. Ltd. regarding the order placed by me on 10th July 2026.
Despite your official communication explicitly promising "Free Delivery and Installation within 72 hours," your company has completely failed to honor its Turnaround Time (TAT). Today marks over a week of absolute silence, unfulfilled promises, and zero resolution.
I am placing the following facts on record for your immediate attention before this matter is escalated to the Consumer Court for heavy punitive damages:
1. Aggressive Pre-Sale Marketing vs. Absolute Post-Sale Abandonment
Before the payment was made, I was subjected to aggressive sales tactics, receiving over 10 calls from your sales team to ensure the payment went through immediately. However, the moment the money left my account and the eKYC was approved, your customer service went completely radio silent. Not a single proactive call, update, or explanation has been received from Livpure regarding the delay. This establishes a clear pattern of deceptive trade practices—hustling consumers for money and abandoning them post-payment.
2. Clear Breach of Promised Contractual TAT (72 Hours)
Your official welcome email explicitly states: “We strive to provide you with Free Delivery and Installation within 72 hours.” By failing to deliver or provide any update well past this 72-hour window, Livpure is in direct breach of its own service level agreements and consumer trust.
3. Severe Health Risk Inflicted on a Senior Citizen
This order was urgently placed for my elderly grandfather, as the groundwater quality in our area is severely contaminated and unfit for consumption. Because of Livpure’s delay and complete lack of accountability, an elderly senior citizen has been forced to wait days without clean drinking water. If his health deteriorates or any medical emergency arises due to the consumption of contaminated water during this period of forced delay, Livpure Smart Homes Pvt. Ltd. will be held solely, legally, and financially responsible for the criminal negligence.
4. Mental Harassment and Agony
I have spent hours trying to reach your customer care team at +91-08800762226, yielding absolutely no resolution. The psychological distress, frustration, and helplessness caused by your unresponsiveness are completely unacceptable.
FINAL DEMAND FOR RESOLUTION & COMPENSATION
Take notice that if the Livpure Smart RO system is not delivered, installed, and fully functional within the next 24 hours from the receipt of this email, I will proceed with the following actions without any further communication:
Filing a Formal Complaint in the Consumer Forum / Court under the Consumer Protection Act, seeking not just a full refund, but heavy punitive damages and compensation for severe mental harassment, deficiency of service, and putting a senior citizen’s health at risk.
Escalation to Regulatory Authorities: Reporting Livpure to the Ministry of Consumer Affairs and the National Consumer Helpline for deceptive trade practices and false advertising regarding the "72-hour installation" claim.
Public Escalation: Publishing this entire ordeal, along with proof of your unfulfilled 72-hour promise and aggressive pre-sale call logs, across all major social media platforms, consumer review forums, and public grievance portals to warn other citizens.
Treat this as the final opportunity to rectify your lapse. I expect an immediate call from a senior escalation manager with a definitive installation confirmation today.
The Grievance Redressal Officer / Management,
Livpure Smart Homes Pvt. Ltd.
Copy To:
The National Consumer Disputes Redressal Commission (NCDRC) / National Consumer Helpline (NCH)
From,
Nikhil Shivprasad Bhise
8850415921
Dear Livpure Management,
This is a formal legal notice and a pre-litigation complaint regarding the gross deficiency of service, deliberate negligence, and mental harassment caused by Livpure Smart Homes Pvt. Ltd. regarding the order placed by me on 10th July 2026.
Despite your official communication explicitly promising "Free Delivery and Installation within 72 hours," your company has completely failed to honor its Turnaround Time (TAT). Today marks over a week of absolute silence, unfulfilled promises, and zero resolution.
I am placing the following facts on record for your immediate attention before this matter is escalated to the Consumer Court for heavy punitive damages:
1. Aggressive Pre-Sale Marketing vs. Absolute Post-Sale Abandonment
Before the payment was made, I was subjected to aggressive sales tactics, receiving over 10 calls from your sales team to ensure the payment went through immediately. However, the moment the money left my account and the eKYC was approved, your customer service went completely radio silent. Not a single proactive call, update, or explanation has been received from Livpure regarding the delay. This establishes a clear pattern of deceptive trade practices—hustling consumers for money and abandoning them post-payment.
2. Clear Breach of Promised Contractual TAT (72 Hours)
Your official welcome email explicitly states: “We strive to provide you with Free Delivery and Installation within 72 hours.” By failing to deliver or provide any update well past this 72-hour window, Livpure is in direct breach of its own service level agreements and consumer trust.
3. Severe Health Risk Inflicted on a Senior Citizen
This order was urgently placed for my elderly grandfather, as the groundwater quality in our area is severely contaminated and unfit for consumption. Because of Livpure’s delay and complete lack of accountability, an elderly senior citizen has been forced to wait days without clean drinking water. If his health deteriorates or any medical emergency arises due to the consumption of contaminated water during this period of forced delay, Livpure Smart Homes Pvt. Ltd. will be held solely, legally, and financially responsible for the criminal negligence.
4. Mental Harassment and Agony
I have spent hours trying to reach your customer care team at +91-08800762226, yielding absolutely no resolution. The psychological distress, frustration, and helplessness caused by your unresponsiveness are completely unacceptable.
FINAL DEMAND FOR RESOLUTION & COMPENSATION
Take notice that if the Livpure Smart RO system is not delivered, installed, and fully functional within the next 24 hours from the receipt of this email, I will proceed with the following actions without any further communication:
Filing a Formal Complaint in the Consumer Forum / Court under the Consumer Protection Act, seeking not just a full refund, but heavy punitive damages and compensation for severe mental harassment, deficiency of service, and putting a senior citizen’s health at risk.
Escalation to Regulatory Authorities: Reporting Livpure to the Ministry of Consumer Affairs and the National Consumer Helpline for deceptive trade practices and false advertising regarding the "72-hour installation" claim.
Public Escalation: Publishing this entire ordeal, along with proof of your unfulfilled 72-hour promise and aggressive pre-sale call logs, across all major social media platforms, consumer review forums, and public grievance portals to warn other citizens.
Treat this as the final opportunity to rectify your lapse. I expect an immediate call from a senior escalation manager with a definitive installation confirmation today.