Yuvraj Gupta
New member
- Loss Amount
- 2379
- Ratings
Dear Jeeves/flipkart Customer Support Team,
I am writing to formally raise a serious complaint regarding the extremely poor service and prolonged delay in resolving my ASUS laptop protection claim under the two-year complete protection plan purchased from Jeeves.co through Flipkart.
I purchased my ASUS laptop from Flipkart along with the Jeeves protection plan. I initially raised my complaint on 10 June, and despite the passage of more than two months, my laptop problem has still not been resolved.
During this period:
- I have raised the complaint multiple times.
- I have contacted Jeeves customer support more than 8–10 times.
- Two technicians have already visited my location and inspected the laptop.
- The required parts/service were identified, and I have been continuously following up for the repair.
- I have repeatedly contacted the ASUS authorized service centre at Upasana Mall, Jaipur.
- The person handling my case, Kaushik, has repeatedly told me, “Today I will do it,” or that the issue would be resolved shortly. However, despite these repeated assurances, nothing has been resolved even after more than two months.
This is completely unacceptable for a protection plan for which I have paid. I purchased the plan with the expectation that Jeeves would provide timely and reliable service in case of a genuine product issue. Instead, I have experienced repeated delays, false assurances, and continuous inconvenience.
The repeated promises without any actual resolution are causing me serious frustration and loss of time. If a company sells a protection plan to customers, it has a responsibility to honour its commitments and provide the promised service within a reasonable timeframe.
I therefore request Jeeves to take the following actions immediately:
1. Escalate my complaint to a senior/nodal officer.
2. Investigate the prolonged delay in handling my claim.
3. Investigate the conduct and repeated assurances given by Kaushik at the ASUS authorized service centre, Upasana Mall, Jaipur.
4. Provide me with a clear written explanation for why my laptop has not been repaired despite multiple visits and follow-ups.
5. Complete the repair and return my laptop without any further unnecessary delay.
6. If the repair cannot be completed immediately, provide an appropriate alternative resolution under the terms of my protection plan.
7. Provide me with a written timeline and commitment for final resolution.
I want to make it clear that I have already waited for more than two months and have made numerous calls and complaints. I do not want another verbal assurance that the issue will be resolved “today” or “tomorrow.” I need an actual resolution.
If this matter is not resolved immediately, I will be forced to escalate the complaint through the appropriate consumer grievance and legal channels regarding the failure to provide the service promised under the protection plan.
I request you to treat this as a formal escalation and serious customer grievance and provide me with a written response at the earliest.
Complaint raised: 10 June
Product: ASUS Laptop
Protection Plan: Jeeves 2-Year Complete Protection Plan
Service Centre: ASUS Authorized Service Centre, Upasana Mall, Jaipur
Person handling the case: Kaushik
Technician visits: 2
Jeeves follow-ups/calls: 8–10+
I expect Jeeves to take responsibility for this matter and resolve my laptop issue without any further delay.
Regards,
Yuvraj Gupta
Qmobile number: 9462654848
EMail id: yuvrajuv0810@gmail.com
I am writing to formally raise a serious complaint regarding the extremely poor service and prolonged delay in resolving my ASUS laptop protection claim under the two-year complete protection plan purchased from Jeeves.co through Flipkart.
I purchased my ASUS laptop from Flipkart along with the Jeeves protection plan. I initially raised my complaint on 10 June, and despite the passage of more than two months, my laptop problem has still not been resolved.
During this period:
- I have raised the complaint multiple times.
- I have contacted Jeeves customer support more than 8–10 times.
- Two technicians have already visited my location and inspected the laptop.
- The required parts/service were identified, and I have been continuously following up for the repair.
- I have repeatedly contacted the ASUS authorized service centre at Upasana Mall, Jaipur.
- The person handling my case, Kaushik, has repeatedly told me, “Today I will do it,” or that the issue would be resolved shortly. However, despite these repeated assurances, nothing has been resolved even after more than two months.
This is completely unacceptable for a protection plan for which I have paid. I purchased the plan with the expectation that Jeeves would provide timely and reliable service in case of a genuine product issue. Instead, I have experienced repeated delays, false assurances, and continuous inconvenience.
The repeated promises without any actual resolution are causing me serious frustration and loss of time. If a company sells a protection plan to customers, it has a responsibility to honour its commitments and provide the promised service within a reasonable timeframe.
I therefore request Jeeves to take the following actions immediately:
1. Escalate my complaint to a senior/nodal officer.
2. Investigate the prolonged delay in handling my claim.
3. Investigate the conduct and repeated assurances given by Kaushik at the ASUS authorized service centre, Upasana Mall, Jaipur.
4. Provide me with a clear written explanation for why my laptop has not been repaired despite multiple visits and follow-ups.
5. Complete the repair and return my laptop without any further unnecessary delay.
6. If the repair cannot be completed immediately, provide an appropriate alternative resolution under the terms of my protection plan.
7. Provide me with a written timeline and commitment for final resolution.
I want to make it clear that I have already waited for more than two months and have made numerous calls and complaints. I do not want another verbal assurance that the issue will be resolved “today” or “tomorrow.” I need an actual resolution.
If this matter is not resolved immediately, I will be forced to escalate the complaint through the appropriate consumer grievance and legal channels regarding the failure to provide the service promised under the protection plan.
I request you to treat this as a formal escalation and serious customer grievance and provide me with a written response at the earliest.
Complaint raised: 10 June
Product: ASUS Laptop
Protection Plan: Jeeves 2-Year Complete Protection Plan
Service Centre: ASUS Authorized Service Centre, Upasana Mall, Jaipur
Person handling the case: Kaushik
Technician visits: 2
Jeeves follow-ups/calls: 8–10+
I expect Jeeves to take responsibility for this matter and resolve my laptop issue without any further delay.
Regards,
Yuvraj Gupta
Qmobile number: 9462654848
EMail id: yuvrajuv0810@gmail.com