- Customer Care Number
- 121
- Loss Amount
- 50000
- Ratings
I have been subscriber of Airtel Fiber and Postpaid as part of their Airtel Black Plan and wanted to add DTH to the plan. For which I had originally contacted Airtel around end of January 2025. However, instead of adding DTH, Airtel just changed my Fiber plan from 200 MBPS to 40MBPS. It took me a week of several follow-ups to get my Fiber plan restored. The next time I visited their gallery to place order. Here I was asked to clear the unbilled amount so my plan may be changed, which I did and also paid full amount of installation charges amounting to INR 2500 which are charged for installation of Fiber and DTH, even though I needed installation of only DTH. I placed the order on 13 February 2025 and was informed that this installation would be done by next day. I waited for 3 days before following up with Airtel and was informed that it would happen in next 24 hours. Post this was a series of follow-ups where all I got in return was it shall be done in next 8 hours, next 4 hours, next 2 hours so. Ultimately, I visited their Gallery on February 19 and asked for cancellation of order and refund of money and the customer care proved largely unresponsive. Therefore I posted about this behaviour on Linkedin, post which Airtel contacted me on Linkedin for another chance. However, that proved to be as unfruitful and I asked them to cancel my order, on February 23, 2025 and refund the money. This cancellation was not done till March 5, 2025. In the meanwhile, their technician contacted me about visiting on March 6, 2025 for installation and on night of March 05, 2025, I got a message saying my order had been cancelled just a few hours before my bill was generated for the month of March 2025 and the amount I had paid for installation of DTH was adjusted against that Bill and even the extra money was not refunded.
From this behaviour it is clear that an advance payment was taken from me without intent to provide service and the cancellation and refund was stalled under pretext of "resolving the issue" to ensure they never had to pay back the money either, for failure to provide service.
In last week, their technician visited my place twice and half-way through stated that since the order was cancelled it could not be completed and went away without installation. They have at no point provided any clarity on the issue on whether my order was cancelled or not cancelled. Provided no refund if it was cancelled under pretext of providing the service and didnt provide the service either under the pretext of having cancelled the order. Airtel policy it appears is to fool customers while taking advances from them for their future bills in name of providing additional service.
This lack of clear communication has caused significant inconvenience to me as it involved multiple follow-ups, having to explain the case every single time, wastage of time having to be available at home for visit of technician with no technician visiting, or the technician visiting but leaving part way because the order was cancelled, mental stress and the company fraudulently obtaining an advance of INR 2500 in name of providing service never meant to provide and falsely claiming that the installation would happen in a day's time while failing to do it in a months.
From this behaviour it is clear that an advance payment was taken from me without intent to provide service and the cancellation and refund was stalled under pretext of "resolving the issue" to ensure they never had to pay back the money either, for failure to provide service.
In last week, their technician visited my place twice and half-way through stated that since the order was cancelled it could not be completed and went away without installation. They have at no point provided any clarity on the issue on whether my order was cancelled or not cancelled. Provided no refund if it was cancelled under pretext of providing the service and didnt provide the service either under the pretext of having cancelled the order. Airtel policy it appears is to fool customers while taking advances from them for their future bills in name of providing additional service.
This lack of clear communication has caused significant inconvenience to me as it involved multiple follow-ups, having to explain the case every single time, wastage of time having to be available at home for visit of technician with no technician visiting, or the technician visiting but leaving part way because the order was cancelled, mental stress and the company fraudulently obtaining an advance of INR 2500 in name of providing service never meant to provide and falsely claiming that the installation would happen in a day's time while failing to do it in a months.
