Prakashalikkal
New member
- Dealer Name
- IKONIC KITCHEN APPLIANCES
- Company Name
- KUTCHINA HOME MAKERS PVT.LTD
- Product Name
- SCOTT 90 - CHIMNEY
- Customer Care Number
- 18004197333
- Loss Amount
- 23990
- Ratings
- Opposite Party Address
- 235, Dum Dum Park, Kolkata.700055. West Bengal.
Respected Sir/Madam,
I, Prakash Alikkal, am writing to lodge a formal complaint against Kuchina and its authorized dealer for providing a defective product and failing to render after-sales service despite repeated requests and follow-ups.
Product and Purchase Details
After the service technician finally visited, he confirmed that the motor was defective and would need replacement. However, despite this assurance, no action was taken for several months. Due to my professional travel commitments, I was unable to follow up continuously.
When I later contacted the dealer again, I was told that if I purchased an annual maintenance plan by paying an additional amount, they could process the service. Since I refused to pay for something that should have been covered under warranty, no technician was sent thereafter.
Finally, I lodged a written complaint on 24th August 2025 regarding the issue not being addressed under Complaint No. 20250825160313, citing that the chimney was completely non-functional.
On 25th October 2025, I again contacted Kuchina Customer Care and spoke with Ms. Piyali Das Gupta, who confirmed that a new complaint had been registered and an internal mail had been circulated.
Subsequently, on 27th October 2025, I received a call from a local service representative demanding ₹1,000 as a visiting charge. I refused to pay this amount since the product issue was reported within the warranty period and no service had been provided earlier.
On 28th October 2025, I received an email stating that unless I paid ₹1,000, a technician would not be sent. This is both unethical and unacceptable, as the product malfunctioned within three months of purchase, and despite numerous follow-ups, no effective service or resolution has been provided.
Under these circumstances, I humbly request the Hon’ble Commission to Direct Kuchina to repair or replace the defective product free of cost, award compensation for the mental harassment, inconvenience, and time lost due to their deficient service and Impose appropriate penal action on the company and dealer for adopting unfair trade practices and neglecting consumer rights.
I request the Hon’ble Commission to kindly take cognizance of this matter and initiate suitable proceedings to ensure justice.
Thank you for your attention.
Yours faithfully,
(Sd/-)
Prakash Alikkal
A Bonafide Consumer
+91 90079 50405
I, Prakash Alikkal, am writing to lodge a formal complaint against Kuchina and its authorized dealer for providing a defective product and failing to render after-sales service despite repeated requests and follow-ups.
Product and Purchase Details
- Product Name: Kuchina Chimney – Model Scott 90
- Machine Code: 240287500441
- Date of Purchase: 03.06.2024
- Invoice Value: ₹23,990
After the service technician finally visited, he confirmed that the motor was defective and would need replacement. However, despite this assurance, no action was taken for several months. Due to my professional travel commitments, I was unable to follow up continuously.
When I later contacted the dealer again, I was told that if I purchased an annual maintenance plan by paying an additional amount, they could process the service. Since I refused to pay for something that should have been covered under warranty, no technician was sent thereafter.
Finally, I lodged a written complaint on 24th August 2025 regarding the issue not being addressed under Complaint No. 20250825160313, citing that the chimney was completely non-functional.
On 25th October 2025, I again contacted Kuchina Customer Care and spoke with Ms. Piyali Das Gupta, who confirmed that a new complaint had been registered and an internal mail had been circulated.
Subsequently, on 27th October 2025, I received a call from a local service representative demanding ₹1,000 as a visiting charge. I refused to pay this amount since the product issue was reported within the warranty period and no service had been provided earlier.
On 28th October 2025, I received an email stating that unless I paid ₹1,000, a technician would not be sent. This is both unethical and unacceptable, as the product malfunctioned within three months of purchase, and despite numerous follow-ups, no effective service or resolution has been provided.
Under these circumstances, I humbly request the Hon’ble Commission to Direct Kuchina to repair or replace the defective product free of cost, award compensation for the mental harassment, inconvenience, and time lost due to their deficient service and Impose appropriate penal action on the company and dealer for adopting unfair trade practices and neglecting consumer rights.
I request the Hon’ble Commission to kindly take cognizance of this matter and initiate suitable proceedings to ensure justice.
Thank you for your attention.
Yours faithfully,
(Sd/-)
Prakash Alikkal
A Bonafide Consumer
+91 90079 50405