- Dealer Name
- SUPERAQUA
- Company Name
- KENSTAR
- Product Name
- kenstar black pureza 8L RO+UF+UV+COPPER+ALKALINE+MINERALIZER Water purifier needs no service for 2 years
- Customer Care Number
- 08045471090
- Loss Amount
- 5218
- Ratings
- Opposite Party Address
- AUTHORIZED FILPKART APP
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SAGAR, MADHYA PRADESH
COMPLAINT UNDER THE CONSUMER PROTECTION ACT, 2019
Complainant: Master Ujjwal Raj, Minor, through his Natural Guardian, Shri MAKHAN LAL, resident of 214/1 BAMHORI RENGUA POST RAJAUA BHOPPAL ROAD, Sagar, Madhya Pradesh 470001
VERSUS
1. Ken Lifestyles Private Limited (Kenstar), through its authorised representative.
2. Flipkart Internet Private Limited, through its authorised representative.
SUBJECT: Complaint regarding defective Kenstar water purifier and deficiency in warranty/after-sales service.
RESPECTFULLY SUBMITTED:
1. The Complainant purchased a Kenstar Black Pureza 8L RO+UF+UV+Copper+Alkaline+Mineralizer water purifier through Flipkart for personal and family use. The invoice is issued in the name of the Complainant.
2. Order ID: OD336868864330500100. Invoice date: 24 February 2026. Total purchase price: ₹5,218, paid through UPI and EMI.
3. The product was advertised/listed as requiring no service for two years. However, the purifier stopped functioning on or about 15 to 17 days and has remained non-functional for approximately 15 17 days.
4. The Complainant repeatedly attempted to contact Kenstar customer care using the contact details provided with the product and those available on the company’s website. The service channels failed to provide an effective resolution and, in some instances, redirected the Complainant to other contact numbers because the product had been purchased through Flipkart.
5. The Complainant also contacted the relevant support channels and sent written communication/e-mail requesting resolution. Despite these efforts, the issue remains unresolved. Copies of the invoice, order details, emails, complaint records and other available evidence are attached.
6. The prolonged failure to resolve the complaint has caused considerable inconvenience, loss of time and hardship to the Complainant and his family. The Complainant has made reasonable efforts to resolve the matter without litigation, but no satisfactory remedy has been provided.
7. The above facts give rise to a complaint concerning the defective goods and/or deficiency in service, subject to the evidence and applicable law. The Complainant seeks relief under the Consumer Protection Act, 2019.
PRAYER / RELIEF SOUGHT
The Complainant respectfully requests that this Hon’ble Commission may:
a. Direct the Opposite Parties to arrange prompt inspection and free repair of the purifier, or replace it with a new defect-free unit of the same or equivalent model.
b. If repair or replacement is not reasonably possible, direct the appropriate Opposite Party to refund the purchase price of ₹5,218, as deemed appropriate by the Commission.
c. Award reasonable compensation for the inconvenience and hardship caused by the unresolved complaint.
d. Award appropriate litigation expenses and grant any other relief deemed just and proper.
DECLARATION
I, Shri. Makhan Lal, natural guardian of minor Complainant Master Ujjwal Raj, declare that the facts stated above are true to the best of my knowledge and belief and that the supporting documents are genuine.
Place: Sagar, Madhya Pradesh
Date: 06/10/2026
Name and Natural Guardian: Makhan Lal
Relationship: father
Address: 214/1 BAMHORI RENGUA POST RAJAUA BHOPPAL ROAD, Sagar, Madhya Pradesh 470001
Mobile Number: 8319953005
COMPLAINT UNDER THE CONSUMER PROTECTION ACT, 2019
Complainant: Master Ujjwal Raj, Minor, through his Natural Guardian, Shri MAKHAN LAL, resident of 214/1 BAMHORI RENGUA POST RAJAUA BHOPPAL ROAD, Sagar, Madhya Pradesh 470001
VERSUS
1. Ken Lifestyles Private Limited (Kenstar), through its authorised representative.
2. Flipkart Internet Private Limited, through its authorised representative.
SUBJECT: Complaint regarding defective Kenstar water purifier and deficiency in warranty/after-sales service.
RESPECTFULLY SUBMITTED:
1. The Complainant purchased a Kenstar Black Pureza 8L RO+UF+UV+Copper+Alkaline+Mineralizer water purifier through Flipkart for personal and family use. The invoice is issued in the name of the Complainant.
2. Order ID: OD336868864330500100. Invoice date: 24 February 2026. Total purchase price: ₹5,218, paid through UPI and EMI.
3. The product was advertised/listed as requiring no service for two years. However, the purifier stopped functioning on or about 15 to 17 days and has remained non-functional for approximately 15 17 days.
4. The Complainant repeatedly attempted to contact Kenstar customer care using the contact details provided with the product and those available on the company’s website. The service channels failed to provide an effective resolution and, in some instances, redirected the Complainant to other contact numbers because the product had been purchased through Flipkart.
5. The Complainant also contacted the relevant support channels and sent written communication/e-mail requesting resolution. Despite these efforts, the issue remains unresolved. Copies of the invoice, order details, emails, complaint records and other available evidence are attached.
6. The prolonged failure to resolve the complaint has caused considerable inconvenience, loss of time and hardship to the Complainant and his family. The Complainant has made reasonable efforts to resolve the matter without litigation, but no satisfactory remedy has been provided.
7. The above facts give rise to a complaint concerning the defective goods and/or deficiency in service, subject to the evidence and applicable law. The Complainant seeks relief under the Consumer Protection Act, 2019.
PRAYER / RELIEF SOUGHT
The Complainant respectfully requests that this Hon’ble Commission may:
a. Direct the Opposite Parties to arrange prompt inspection and free repair of the purifier, or replace it with a new defect-free unit of the same or equivalent model.
b. If repair or replacement is not reasonably possible, direct the appropriate Opposite Party to refund the purchase price of ₹5,218, as deemed appropriate by the Commission.
c. Award reasonable compensation for the inconvenience and hardship caused by the unresolved complaint.
d. Award appropriate litigation expenses and grant any other relief deemed just and proper.
DECLARATION
I, Shri. Makhan Lal, natural guardian of minor Complainant Master Ujjwal Raj, declare that the facts stated above are true to the best of my knowledge and belief and that the supporting documents are genuine.
Place: Sagar, Madhya Pradesh
Date: 06/10/2026
Name and Natural Guardian: Makhan Lal
Relationship: father
Address: 214/1 BAMHORI RENGUA POST RAJAUA BHOPPAL ROAD, Sagar, Madhya Pradesh 470001
Mobile Number: 8319953005