Samudrala Malleswari
New member
- Seller Name
- JioMart
- Company Name
- Reliance Jio industry groups
- Website Name
- JioMart
- Customer Care Number
- 9440884949
- Loss Amount
- 8999
- Ratings
- Opposite Party Address
- Arilova post, Visakhapatnam, Andhra Pradesh
legal notice for consumer
Sri Sandeep Varaganti
CEO JioMart, Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg,
Dhobi Talao, Mumbai – 400 002, Maharashtra, India
Copy to
General manager, Jiomart, Ward No. 58, Sy. No. 60/3, 4, 5 and 61,3,4,5,6, Fakeerthekya, Gajuwaka, Visakhapatnam, Andhra Pradesh, 530046
CEO JioMart, Corporate & Operational Headquarters (Reliance Retail / JioMart): Reliance Corporate Park (RCP), Thane-Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai, Maharashtra 400701
CEO JioMart, Reliance Retail Limited
Reliance Corporate Park, Thane-Belapur Road, Ghansoli, Navi Mumbai, Maharashtra 400701
Sir / madam
I SAMUDRALA MALLESWAR (Aadhar No. 2109 7284 0177) D No. 15-570, Old police station Road, Near Ramalayam Mandir, Arilova Post, Visakhapatnam, Andhra Pradesh - 530 057 India. I purchased this GANGNAM 32HD GTV brand television from the official Reliance JioMart website on June 18, 2026. The details are as follows: Customer Order No.: JM6A33F3DB0164606783-01; Tax Invoice No.: R80499326515527; Date: 18/06/2026 Time: 22:16:53.
01, It has been 28 days since the delivery, yet the installation has not been done. I have repeatedly lodged complaints with Aurora via email and through the customer care contact number. Each time, the response is merely, "We regret the inconvenience caused; we are registering your complaint—please wait 72 hours." I possess all the supporting evidence, including voice recordings and ticket numbers. My daily routine has become nothing but filing complaints via email and calling the customer care number to register grievances.
02, Frustrated by the repeated phone calls and emails regarding the complaint, I purchased another TV from the market; that one was installed and demonstrated within just 16 hours. I immediately placed a return request for the TV I had bought from Reliance JioMart, and the status showed "Return." Although I repeatedly contacted JioMart customer care via phone and email, the response from their team was always the same: "Please wait 72 hours; our team is working on this and will assist you."
03, I purchased a TV from Reliance Jio Market for my husband, who is differently-abled and stays at home, to provide him with some entertainment. It has been about 28 days, yet I have received no response from your company. Upon checking online, I discovered that the brand you sold has been completely banned. Furthermore, neither the customer care email ID nor the contact number associated with this brand is functional. This implies that you are deceiving us by selling a product that has been banned in the market.
04. We purchased a TV from Reliance JioMart and were subjected to significant mental stress due to the issues involved. We request compensation of ₹100 per day for the entire period our entertainment was disrupted while your company had the TV in its possession. Additionally, we seek compensation calculated at 12% interest on the original purchase price of ₹8,999. Please provide a response within seven days of receiving this notice; otherwise, we will proceed with legal action.