ashukla
New member
- Company Name
- JioMart
- Product Name
- Groceries
- Loss Amount
- 710
- Ratings
I am filing this complaint regarding an extremely poor and misleading delivery experience with JioMart.
I placed an order through JioMart (ID - JM6A798238017037C7EC) under the Quick delivery option, which clearly indicated that the order would be delivered within 30 minutes. However, despite the promised 30 minute delivery timeline, the order was not delivered even after approximately 7.5 hours.
I contacted JioMart customer care twice regarding the delay. During both interactions, I was informed that the order would be delivered by the end of the day, specifically by 9 PM. I relied on this assurance and continued to wait. However, even the promised 9 PM delivery deadline was not honoured, and the order remained undelivered.
I also attempted to cancel the order multiple times because of the unreasonable delay, but the cancellation was not processed. This left me in a situation where JioMart neither delivered the order within the advertised timeframe nor allowed me to cancel it conveniently.
The entire purpose of selecting a Quick order is to receive the items within the promised delivery timeframe. Advertising an order as Quick with a 30 minute delivery promise and then failing to deliver it even after several hours is highly misleading and has caused considerable inconvenience. The subsequent assurance given by customer care that the order would be delivered by 9 PM was also not honoured.
I consider this to be a serious failure in service and a misleading representation of the delivery service being offered to consumers. I request that the matter be investigated and that appropriate action be taken against JioMart for the failure to provide the promised service, the failure to honour the revised delivery commitment given by customer care, and the difficulties faced while attempting to cancel the order.
I am also requesting appropriate compensation for the inconvenience, time wasted, and distress caused by this incident, in addition to a resolution regarding the undelivered order.
I have retained the relevant order details, screenshots, delivery timeline, and details of my interactions with customer care as supporting evidence for this complaint.
I placed an order through JioMart (ID - JM6A798238017037C7EC) under the Quick delivery option, which clearly indicated that the order would be delivered within 30 minutes. However, despite the promised 30 minute delivery timeline, the order was not delivered even after approximately 7.5 hours.
I contacted JioMart customer care twice regarding the delay. During both interactions, I was informed that the order would be delivered by the end of the day, specifically by 9 PM. I relied on this assurance and continued to wait. However, even the promised 9 PM delivery deadline was not honoured, and the order remained undelivered.
I also attempted to cancel the order multiple times because of the unreasonable delay, but the cancellation was not processed. This left me in a situation where JioMart neither delivered the order within the advertised timeframe nor allowed me to cancel it conveniently.
The entire purpose of selecting a Quick order is to receive the items within the promised delivery timeframe. Advertising an order as Quick with a 30 minute delivery promise and then failing to deliver it even after several hours is highly misleading and has caused considerable inconvenience. The subsequent assurance given by customer care that the order would be delivered by 9 PM was also not honoured.
I consider this to be a serious failure in service and a misleading representation of the delivery service being offered to consumers. I request that the matter be investigated and that appropriate action be taken against JioMart for the failure to provide the promised service, the failure to honour the revised delivery commitment given by customer care, and the difficulties faced while attempting to cancel the order.
I am also requesting appropriate compensation for the inconvenience, time wasted, and distress caused by this incident, in addition to a resolution regarding the undelivered order.
I have retained the relevant order details, screenshots, delivery timeline, and details of my interactions with customer care as supporting evidence for this complaint.
