Jiomart gift voucher redemption

K

Kiranmai

New member
Seller Name
Jiomart
Company Name
Jiomart
Product Name
Jiomart gift voucher redeem
Website Name
Jiomart.com
Customer Care Number
18008901222
Loss Amount
1591
Ratings
1.00 star(s)
I used 2000 rupees gift voucher for shopping on their site for an amount less than 2000 rupees which is 409 rupees. The order failed and I got back money of 409 in wallet.



I was not able to use gift voucher for rest of 1591 rupees nor did I get back this money in wallet.



Jiomart stole my money. Their customer service representatives mentioned that they cannot do anything about this.



This practice is unethical as my money is taken without giving services.



Jiomart doesn't have simple workload of adding gift voucher money to wallet. This would have simplified the process of shopping and would have given accountability to my money.







I lost 1591 rupees because of this. Please take due action in this regard.
 
Kiranmai said:
I used 2000 rupees gift voucher for shopping on their site for an amount less than 2000 rupees which is 409 rupees. The order failed and I got back money of 409 in wallet.



I was not able to use gift voucher for rest of 1591 rupees nor did I get back this money in wallet.



Jiomart stole my money. Their customer service representatives mentioned that they cannot do anything about this.



This practice is unethical as my money is taken without giving services.



Jiomart doesn't have simple workload of adding gift voucher money to wallet. This would have simplified the process of shopping and would have given accountability to my money.







I lost 1591 rupees because of this. Please take due action in this regard.
Click to expand...

Please share your order ID
 
Hello all members!

This is very common issue and can be solved without filing the case before the Consumer Commission.

Day 1 - Step 1:
  • We recommend that you first call the JioMart customer care at "18008901222" and register your complaint.

  • You can also contact JioMart through their WhatsApp support channel "7000370003" clearly outlining your concerns, mention the required details and request to Refund the amount.

Day 3 - Step 2:
If our customer care team is unable to resolve your concern, you can reach out to JioMart Grievance Officer by submitting your complaint related to JioMart or its services (including any abuse on the platform or violation of the Terms of Use), along with the initial ticket number.

Email address: grievanceofficer@jiomart.com


Day 6 - Step 3:
If the Grievance Officer is not responding properly and you are not satisfied with the reply, contact JioMart Nodal person

Email address: nodalofficer@jiomart.com

Sample Notice :
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the JioMart a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Back
Top