amanbhuyan
New member
- Dealer Name
- Sagar Rout
- Company Name
- Reliance Jio Fiber
- Customer Care Number
- 1800-896-9999
- Loss Amount
- 10000
- Ratings
My JioFiber connection stopped working this morning, 17 August 2026, and the router has been continuously blinking red. Since I depend on the internet for my professional work, this has caused a serious disruption to my work.
I immediately raised a service request with Jio, and I was given a technician visit slot of 4:00 PM–5:00 PM today. The assigned technician was Sagar Rout.
I waited for the technician during the scheduled time, but he did not arrive. I contacted him multiple times for an update. Instead of giving a clear and accurate response, he repeatedly told me that he would arrive in another 30 minutes, and later that it would take another hour.
I made approximately 10 calls to him, most of which he did not answer. He eventually answered only one call. Because of his repeated assurances, I continued waiting and wasted several hours of my time. I eventually had to leave my home, while the internet issue remained completely unresolved.
I understand that technical delays can happen, but repeatedly giving misleading time estimates, not answering calls, and failing to attend a committed service appointment is completely unacceptable and unprofessional.
This has resulted in:
I expect Jio to immediately resolve my connection, investigate the conduct of Sagar Rout, and provide an explanation for why the scheduled visit was not honored and why I was repeatedly given misleading assurances.
I have the service request details and call history as evidence and can provide them if required.
I immediately raised a service request with Jio, and I was given a technician visit slot of 4:00 PM–5:00 PM today. The assigned technician was Sagar Rout.
I waited for the technician during the scheduled time, but he did not arrive. I contacted him multiple times for an update. Instead of giving a clear and accurate response, he repeatedly told me that he would arrive in another 30 minutes, and later that it would take another hour.
I made approximately 10 calls to him, most of which he did not answer. He eventually answered only one call. Because of his repeated assurances, I continued waiting and wasted several hours of my time. I eventually had to leave my home, while the internet issue remained completely unresolved.
I understand that technical delays can happen, but repeatedly giving misleading time estimates, not answering calls, and failing to attend a committed service appointment is completely unacceptable and unprofessional.
This has resulted in:
- Complete loss of JioFiber connectivity since morning.
- Disruption to my professional work.
- Several hours of wasted time waiting for the technician.
- Failure to honor the committed 4:00–5:00 PM service appointment.
- Extremely poor communication and customer service.
I expect Jio to immediately resolve my connection, investigate the conduct of Sagar Rout, and provide an explanation for why the scheduled visit was not honored and why I was repeatedly given misleading assurances.
I have the service request details and call history as evidence and can provide them if required.