shantanubhaduri
New member
- Dealer Name
- JioFiber
- Company Name
- Reliance Jio Infocomm LTD
- Customer Care Number
- 18008893999
- Loss Amount
- 14145
- Ratings
- Opposite Party Address
- Reliance Jio Infocomm Limited 2nd Floor, Reliance Mart, Opp. Drive-in Cinema, Ahmedabad - 380054
I'm Using JioFiber for 6 years. Recharged the annual plan amount of Rs.14,145 on April 13 2026, however unable to use the OTT subscriptions. A complaint was raised for Service Request SR00002LG2KI . The technician informed me that a set-top box is required, however not physically issued to me while showing in the system that it was issued. It was advised that the practical resolution was to process a relocation request at the same address and informed me that the residual amount value would be returned through a voucher. I proceeded based on this guidance. Jio Fiber Technician-(Sarfaraj+Dhamendra), and mobile number.(+91 95124 70104). Now blocked my number and is not responding. Informed to Jiofibercare - no resolution. Since then I am chasing for my refund , however no response or resolution. Only one response that "matter has been escalated".