Mojammil
New member
- Company Name
- Reliance Jio Infocomm Limited
- Customer Care Number
- 18008969999
- Loss Amount
- 707
- Ratings
- Opposite Party Address
- Reliance Jio Infocomm Limited
3rd Floor, Maker Chambers IV
Nariman Point
Mumbai – 400021
Maharashtra, India
I am a JioFiber postpaid customer. In the MyJio app, my account earlier showed Bill Due as –₹0.01, which is clearly a system/rounding issue.
I then received an in-app offer stating “JioHome Recharge Overdue – Special Offer 50% off”, offering 2 months plan for ₹707 (original ₹1414). I claimed the ₹707 offer.
After this, the app started showing Bill ₹0.01 Paid, but my JioFiber account still shows “No Active Plan” and services such as WiFi, TV and OTTs remain inactive.
The plan section continuously shows “Updating account information – Your payment information will be updated shortly”, but there has been no activation even after sufficient time.
This indicates a billing and backend mapping failure from Jio, despite the offer being shown and claimed. The negative bill amount and ₹0.01 adjustment clearly prove a technical error on the service provider’s side, not the consumer.
Service Details:
Service Type: JioFiber (Postpaid)
JioFixedVoice Number: +91-6747969112
I request Jio to immediately activate the ₹707 plan as promised, or refund the amount if activation is not possible.
This issue amounts to deficiency in service and misleading advertisement, and I request early resolution.
I then received an in-app offer stating “JioHome Recharge Overdue – Special Offer 50% off”, offering 2 months plan for ₹707 (original ₹1414). I claimed the ₹707 offer.
After this, the app started showing Bill ₹0.01 Paid, but my JioFiber account still shows “No Active Plan” and services such as WiFi, TV and OTTs remain inactive.
The plan section continuously shows “Updating account information – Your payment information will be updated shortly”, but there has been no activation even after sufficient time.
This indicates a billing and backend mapping failure from Jio, despite the offer being shown and claimed. The negative bill amount and ₹0.01 adjustment clearly prove a technical error on the service provider’s side, not the consumer.
Service Details:
Service Type: JioFiber (Postpaid)
JioFixedVoice Number: +91-6747969112
I request Jio to immediately activate the ₹707 plan as promised, or refund the amount if activation is not possible.
This issue amounts to deficiency in service and misleading advertisement, and I request early resolution.
