Jio

Candrakarawal

Candrakarawal

New member
Model
Jio
Dealer Name
Jio
Company Name
Jio
Customer Care Number
800-896-9999
Loss Amount
189
Ratings
1.00 star(s)
Opposite Party Address
Airtel
Dear Sir/Madam,


I have been raising a complaint with Reliance Jio since 9 March 2026 regarding incorrect information provided by your customer support, which has resulted in financial loss.


I had initially submitted a SIM port request; however, I later decided to cancel it. I contacted your customer care helpline to confirm the cancellation, and I was clearly informed that my port request had been successfully cancelled and that I could proceed with recharging my SIM without any issues.


Based on this confirmation, I recharged my number.


However, despite your assurance:


  • The port request was still processed.
  • My SIM was ported without my consent.
  • The recharge amount has been wasted.

I have valid proof, including call recordings and screenshots, supporting my claim.


I have been sending daily email reminders for a refund, but I am only receiving generic responses such as “we are working on it,” with no resolution provided so far.


This is highly unprofessional and unacceptable.


I request you to:


  1. Provide an immediate refund of the recharge amount.
  2. Share a clear explanation for the incorrect information provided by your support team.
  3. Take corrective action to prevent such issues in the future.

If this matter is not resolved promptly, I will be compelled to escalate the complaint to higher authorities such as the telecom regulatory body.


Kindly treat this matter as urgent and provide a resolution at the earliest.


Thanks & Regards,
Candraka Rawal
 
Hello @Candrakarawal

Thank you for reaching out. We noticed that you are facing the similar problem with Reliance Jio that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Complaint Against Reliance Jio Infocomm Limited'

Hello @abhimandshinde

We have carefully reviewed your complaint against Reliance Jio Infocomm Limited.

As per your submission, you lost your mobile device while residing and working outside India, which contained your active Jio eSIM. Since the number is linked to your banking services, OTPs, financial transactions, and government records, the loss of access has caused severe hardship. You immediately approached Jio and submitted all required documents including identity proof, overseas residence proof, device loss report, recharge details, and eSIM...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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