arshhiyasinha
New member
- Dealer Name
- Jio
- Company Name
- Jio
- Customer Care Number
- 18008969999
- Loss Amount
- 1060
- Ratings
I am raising this complaint because Jio has not properly addressed my billing issue despite contacting JioFiber customer care and emailing JioFiberCare.
My JioFiber postpaid plan was 150 Mbps, and my billing due date was 10 September 2026. I changed my plan from 150 Mbps to 100 Mbps on 6 September 2026, before the due date, as Jio does not allow the plan change after the billing due date.
At the time of the plan change, I made a payment of ₹1,060.82 through UPI on 6 September 2026 at 10:56 PM. This payment is visible in my Jio payment history, with UPI reference number TC000150V680.
However, my JioFiber account was subsequently suspended, and MyJio is now showing ₹1,977.82 as outstanding.
The September bill was generated on 1 September 2026, before I changed my plan, and it was generated for the old 150 Mbps plan for the period 1 September–30 September. I understand that JioFiber is an advance-rental service and that the bill had already been generated before my plan change. That is not the issue I am complaining about.
My issue is that the ₹1,060.82 payment made on 6 September is not being accounted for. The bill shows "Advance Payment Received: ₹0.00", and my account is still demanding the full ₹1,977.82 despite the subsequent payment and plan change.
I contacted JioFiber customer care and also emailed JioFiberCare, but the response I received only explained Jio's advance billing system and did not address where my ₹1,060.82 payment has been credited or how the plan change was accounted for.
I therefore request that Jio:
Verify and trace my ₹1,060.82 payment dated 6 September 2026 (UPI reference: TC000150V680).
Verify my 150 Mbps → 100 Mbps plan-change request dated 6 September 2026.
Provide a complete calculation of the charges applicable after the plan change, including any pro-rata adjustment.
Apply the ₹1,060.82 payment/credit to my account appropriately.
Correct the outstanding amount accordingly.
Restore my JioFiber service if the suspension resulted from this disputed/unreconciled billing amount.
I am attaching the relevant bill and payment-history screenshots as evidence.
Please provide a proper resolution rather than a general explanation of advance billing, and provide a complaint/reference number for this dispute.
Regards
Arshhiya Sinha
My JioFiber postpaid plan was 150 Mbps, and my billing due date was 10 September 2026. I changed my plan from 150 Mbps to 100 Mbps on 6 September 2026, before the due date, as Jio does not allow the plan change after the billing due date.
At the time of the plan change, I made a payment of ₹1,060.82 through UPI on 6 September 2026 at 10:56 PM. This payment is visible in my Jio payment history, with UPI reference number TC000150V680.
However, my JioFiber account was subsequently suspended, and MyJio is now showing ₹1,977.82 as outstanding.
The September bill was generated on 1 September 2026, before I changed my plan, and it was generated for the old 150 Mbps plan for the period 1 September–30 September. I understand that JioFiber is an advance-rental service and that the bill had already been generated before my plan change. That is not the issue I am complaining about.
My issue is that the ₹1,060.82 payment made on 6 September is not being accounted for. The bill shows "Advance Payment Received: ₹0.00", and my account is still demanding the full ₹1,977.82 despite the subsequent payment and plan change.
I contacted JioFiber customer care and also emailed JioFiberCare, but the response I received only explained Jio's advance billing system and did not address where my ₹1,060.82 payment has been credited or how the plan change was accounted for.
I therefore request that Jio:
Verify and trace my ₹1,060.82 payment dated 6 September 2026 (UPI reference: TC000150V680).
Verify my 150 Mbps → 100 Mbps plan-change request dated 6 September 2026.
Provide a complete calculation of the charges applicable after the plan change, including any pro-rata adjustment.
Apply the ₹1,060.82 payment/credit to my account appropriately.
Correct the outstanding amount accordingly.
Restore my JioFiber service if the suspension resulted from this disputed/unreconciled billing amount.
I am attaching the relevant bill and payment-history screenshots as evidence.
Please provide a proper resolution rather than a general explanation of advance billing, and provide a complaint/reference number for this dispute.
Regards
Arshhiya Sinha
