Jio has cancelled my subscription, and failed to refund my subscription fee Rs. 2,221.46

vishpoojary

New member
Dealer Name
Local agency net work
Company Name
Jio, Mangalore
Customer Care Number
18008969999
Loss Amount
2221
Ratings
1.00 star(s)
Opposite Party Address
Reliance Jio, Mangalore
On 18th April, 2026 I had paid subscription fee to Jio Fibre for Wifi Connection. They made the survey, and confirmed for the good signal. After 3 weeks, their technician visited my residence for installation of hardware, and found out there is no signal available, for the best of their reasoning, without justification. They said, the subscription fee will be processed for refund. Since then, I have been following up consistently for the refund on their customer care number 1800 896 9999 and every time with an assurance that it will be processed within 24 hours, etc. etc. but up to now, its more than 6 weeks now, and still counting, no refund has come.
Even I have been emailing their customer care jiofibercare@jio.com, but none bothered to respond, except a standard system generated response. NONE IN JIO IS READING THE MAIL, AND ADDRESSING THE ISSIE.
Order Number NO0001D641HO is cancelled // service request number is SR000036DT03
 
Dear Jio Care Team,
I am writing to formally request the refund of my payment made towards the Jio AirFiber connection. The details of my account and booking are listed below:
  • Customer Name: Surender Kumar Jindal
  • Registered Mobile Number: 9910310190
  • Jio Order Reference : NO0001DCXVAU
  • Cancellation Date: 09.05.2026
  • Paid Amount: ₹3332.46
A period of 27 days has passed and we are still to receive our refund in spite of numerous reminders on phone. Every time we are promised that it is happening and it will happen soon but no results as yet.
The technical team visited my premises and declared the location unfeasible for connection.
Please process my refund via direct bank transfer (UPI) to the following account.
Kindly acknowledge this email and provide the estimated timeline for the credit.
Regards,
Surender Kumar Jindal
9910310190
 

Attachments

Back
Top