- Dealer Name
- Jio Fibre
- Company Name
- Reliance Jio
- Customer Care Number
- 18008969999
- Loss Amount
- 5000
- Ratings
- Opposite Party Address
- Dwarka-Delhi
Dear Jio Fibre Team,
I am writing to express my deep dissatisfaction with the poor service and unprofessional response I have received from your team regarding my Jio Fibre connection issue, which has remained unresolved since 2nd October.
Despite multiple complaints via telephone and the MyJio app, the problem still persists. I rely heavily on the internet for both my professional work and my children’s online classes, and this prolonged disruption has caused severe inconvenience and financial loss.
Below is a brief summary of events for your reference:
I urge you to take immediate corrective action and ensure a permanent resolution of my internet connection issue within the next 24 hours. Additionally, I expect compensation for the losses incurred, including the leave taken and the expenses made to arrange alternate internet access during this downtime.
Looking forward to an immediate and responsible action on this matter.
I am writing to express my deep dissatisfaction with the poor service and unprofessional response I have received from your team regarding my Jio Fibre connection issue, which has remained unresolved since 2nd October.
Despite multiple complaints via telephone and the MyJio app, the problem still persists. I rely heavily on the internet for both my professional work and my children’s online classes, and this prolonged disruption has caused severe inconvenience and financial loss.
Below is a brief summary of events for your reference:
- 2nd Oct (5–6 PM): Initial service slot booked – no visit made.
- 3rd Oct (10:30–11:30 AM): Slot was automatically rescheduled to 7th Oct without my consent. I even took leave from work expecting a technician visit — no one came.
- 4th Oct: After repeated follow-ups, a technician visited and reconnected some wires. The issue was temporarily resolved but reappeared within an hour.
- 6th Oct: Another slot was scheduled for 8:30–9:30 AM, during office hours. Upon rescheduling it to 5–6 PM, no one visited again.
I urge you to take immediate corrective action and ensure a permanent resolution of my internet connection issue within the next 24 hours. Additionally, I expect compensation for the losses incurred, including the leave taken and the expenses made to arrange alternate internet access during this downtime.
Looking forward to an immediate and responsible action on this matter.