JIO FIBER Service Disrupution Complaint Engineer Not Visiting.

J

JAY

New member
Dealer Name
Jio Fiber
Company Name
Jio
Customer Care Number
18008969999
Loss Amount
0
Ratings
1.00 star(s)
My jio fiber connection is not working and i raised a request in my jio app but the engineer is not visiting at my location to solve the problem instead they keep rescheduling the slot continously and when i call on customer care they also keep doing the same thing. I want immidiate solution for my internet connection.
 

Attachments

  • Screenshot_20250801_193812_MyJio.jpg
    Screenshot_20250801_193812_MyJio.jpg
    150.8 KB · Views: 1
  • Screenshot_20250802_143115_MyJio.jpg
    Screenshot_20250802_143115_MyJio.jpg
    146.7 KB · Views: 1
Hello @JAY

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
I am writing this complaint regarding the extremely poor service experience with my JioFiber connection.
I lodged a complaint on 20th May 2026 at 07:16 PM, as my internet connection had stopped working since 06:00 AM on the same day. Despite raising a service request through the MyJio App, the issue still remains unresolved as of 22nd May 2026 at 06:33 PM.
After registering the complaint, the assigned service engineer called me but did not visit my location. I made multiple follow-ups throughout the day, but no action was taken. Later in the evening, while I was driving from office to home, the engineer suddenly called me. At that moment, I was unable to answer the call. Without my consent or confirmation, he himself marked the complaint as “On Hold.”
When I reached home, I immediately called him back. During the conversation, he stated that he was near my location but behaved very unprofessionally and cunningly. He casually mentioned that he would “see whether he comes or not.” However, he never visited that day.
On the next day, I received a call from Jio Care informing me that the complaint had been marked “On Hold” and rescheduled for 22nd May 2026 at 05:00 PM. Later, it was again rescheduled to 06:00 PM. Even after repeated delays, the service engineer is now not answering my calls at all.
I am highly dissatisfied and disappointed with the service quality and complaint handling process of JioFiber. Being without internet connectivity for such a long duration has caused serious inconvenience and affected my routine work.
I would also like to mention that broadband providers like Airtel are offering far better customer service and faster issue resolution compared to Jio.
 
Back
Top