Jio airfiber installation not done

Amar

New member
Dealer Name
Jio Store Sandur
Company Name
Jio
Loss Amount
1611
Ratings
1.00 star(s)
I am writing to lodge a formal complaint against Reliance Jio Info comm Ltd. for failing to deliver broadband services even after advance payment, and for repeated false assurances and lack of actionable response from their support team.
EXECUTIVE of jio store Of sandur Bellary district Karnataka has no manners to talk


Details of the Issue:
  • Service Provider: Reliance Jio Infocomm Ltd.
  • Order ID: LR00000S1GL0
  • Amount Paid: ₹1,111/- (One Thousand One Hundred and Eleven Rupees)
  • Date of Payment: 14th June2025
  • Mode of Payment: UPI
  • Service Applied For: Immediate broadband connection (Jio Fiber)
  • Status Shown: "Currently in Progress" (unchanged since 4th May 2025)

Despite multiple follow-ups through customer care calls, the only response I have received is a repeat of the same tracking link, which shows no progress or actionable update. There has been no visit from any technician, no communication from Jio team regarding the delay, nor any resolution timeline. This reflects a deliberate attempt to mislead customers and amounts to deficiency in service, unfair trade practice, and mental harassment.


Relief Sought:
  1. Immediate full refund of ₹1,000/- paid in advance.
  2. Compensation of ₹50,000/- for mental agony, harassment, loss of time, and effort involved in repeated follow-ups.
  3. Issuance of a formal apology from Reliance Jio for misleading conduct.
  4. Directions to Jio to stop offering “immediate connection” services where they cannot deliver in a timely and transparent manner.

I am enclosing the following documents for your reference:
  • Copy/screenshot of payment receipt and Order ID
  • Screenshots of communication with JioCare on Twitter (if any)
  • Screenshot of tracking status showing “Currently in Progress”
  • Communication logs (calls, emails, if available)

Thank you.


Sincerely,
Amar
 

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Hello @Amar

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Please Note: The process of filing complaint in the Consumer Forum is same, even if the Company is different.


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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